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ITS Maintenance on Oct 2-3, 2021

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The following maintenance works will be carried out on October 2-3, 2021 (Saturday and Sunday) and the major services to be affected are:

1. WiFi service in off-campus student residential halls : Sun 6:30 am – 1:00 pm

2. All in-house developed applications under HKU Portal : Sun 7:00 am – 10:00 am

3. Oracle Financials System and finance-related applications: Sun 10:00 am – 1:00 pm

Details of the maintenance works are tabulated below and please do not access these services during the affected periods:



Maintenance on Service to be affected

October 2, 2021 (Sat)

4:00 pm – 6:00 pm Research and Conference Grant Administration System (RCGAS) for OS patching and certificate renewal The RCGAS will be suspended.

October 3, 2021 (Sun)

6:00 am – 10:00 am HKU Convene Paperless Meeting System for system patching HKU Convene Paperless Meeting System will be suspended.
6:30 am – 1:00 pm Upgrade of WiFi controllers WiFi connectivity in off-campus student residential halls will experience one interruption of 5-30 minutes.
7:00 am – 10:00 am Central servers (hkuap.hku.hk and uisdbm.hku.hk) supporting various in-house applications for OS patching There will be two 10-minute service interruptions in accessing the in-house developed HKU Portal applications (applications under Student Information System and Human Capital Management System will NOT be affected).
7:00 am – noon Central email servers supporting the gateway for outgoing email (mail7.hku.hk), graduate.hku.hk email service (graduate.hku.hk) and HKU mailing lists (@listserv.hku.hk) for patch update Each of the affected servers will experience an interruption of 10 minutes.
7:00 am – 5:00 pm Servers supporting Computer Aided Facilities Management (CAFM) System for OS patching CAFM system will be suspended.
8:00 am – 10:00 am Replacement of internal firewall Staff email service may experience 2 two-minute interruptions during the maintenance period.  
10:00 am – 1:00 pm Servers supporting Oracle Financials for OS patching There will be two 10-minute services interruptions in accessing FFOS (Financial Functions for Oracle System) and Oracle Financials.  Web Debit Note System and Web Receipt System will also be suspended.

Please do not access the above services during the affected periods.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk/ and at the HKU App => Staff Corner or Student Corner => Service Suspension.