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ITS Maintenance on May 2-3, 2020

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The following maintenance work will be carried out on May 2-3, 2020 (Saturday and Sunday) and the services to be affected are tabulated below:



Maintenance on

Service to be affected

May 2, 2020 (Sat)

2:00 pm - 4:00 pm

SMTP server and banner image on Convene Meeting System

Access to Convene Meeting (No Watermark) and Convene Meeting (Watermark) will experience a 5-minute interruption.

May 3, 2020 (Sun)

7:00 am - 8:00 am

System supporting ITS Service Desk and eForm for OS patching

ITS self-reporting system and eForm system (https://itsnow.hku.hk) will experience a 5-minute service interruption.

10:00 am – 3:00 pm

Servers supporting Oracle Financials, Web Debit Note System (WDNS) and Web Receipt System (WRS) for OS patching

Access to Oracle Financials, WDNS and WRS will be suspended.

Please do not access the above services during the affected periods.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk/ and at the HKU App => Staff Corner or Student Corner => Service Suspension.