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ITS Maintenance on Mar 7-8, 2020

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The following maintenance works will be carried out on Mar 7-8, 2020 (Saturday and Sunday) and the major services to be affected include:

1.         All Human Capital Management System (HCMS) functions: Sun 6:00 am – 2:00 pm

2.         Access to HKU Portal (for staff): Sun 10:30 am - 12:30 pm

Details of the maintenance works are tabulated below and please do not access these services during the affected periods:


3:00 pm - 11:00 pm



Maintenance on

Service to be affected

Mar 7, 2020 (Sun)

3:00 pm - 9:00 pm

HKU Facilities Booking System (HKUFBS) for HKU Cost Allocation Guidelines (CAG) enhancement

HKUFBS will be temporarily unavailable.

Mar 8, 2020 (Sun)

6:00 am - 2:00 pm

HCMS for Disaster Recovery (DR) Drill

1.      All functions supported by HCMS will be temporarily unavailable from 6:00  am to 2:00 pm.

2.      Access to HKU Portal for staff will be suspended from 10:30 am to 12:30 pm.

8:30 am - noon

Server supporting spam filtering service for HKU staff, students (@hku.hk) and graduates (@graduate.hku.hk)

Affected HKU staff, students and graduates will not be able to check the spam quarantine email folder and receive new emails during the maintenance.

3:00 pm - 11:00 pm

Convene Meeting System for system patching

Convene Meeting System will be suspended.


For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk/ and at the HKU App => Staff Corner or Student Corner => Service Suspension.