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ITS Maintenance on Feb 1-2, 2020

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The following maintenance work will be carried out on Feb 1-2, 2020 ( Saturday and Sunday) and the major services to be affected include:

1. Departmental web servers: Sat 3:00 pm - 4:00 pm and Sun 8:00 am - 4:00 pm
2. Attendance@HKU app: Sun 9:00 pm - 11:30 pm
Details of the maintenance work are tabulated below and please do not access these services during the affected periods:




Maintenance on

Service to be affected

Feb 1, 2020 (Sat) 3:00 pm - 4:00 pm Web Application Firewall (WAF)
Departmental web servers protected by the WAF will see a certificate error for a few minutes during the maintenance period.
10:00 pm - 11:45 pm Adobe Connect server for system patching The Adobe Connect web conferencing service will be suspended. 
Feb 2, 2020 (Sun) 5:00 am - 9:00 am Mobile Payment for Department Services (MPDS) for upgrade
The mobile (HKU mPOS app) and desktop (HKU Desktop POS) platforms supporting MPDS will be temporarily unavailable. The HKU uPay app and uLock@HKU app for the return of the e-lockers will also be affected.
8:00 am – 4:00 pm Departmental web servers for OS patch update
Each of the affected servers will experience a 10-minute interruption. (Note: The webmasters of these web servers had been informed separately of this maintenance.) 
3:00 pm – 6:00 pm  High definition video conferencing servers for OS patching  High definition multi-party conferencing service will be suspended.
3:00 pm - 11:00 pm  Convene Meeting System for system patching  Convene Meeting System will be suspended.  
8:00 pm – 9:00 pm  Upgrade of uLock@HKU app  Access to uLock@HKU app will experience a 5-minute service interruption. 
9:00 pm – 11:30 pm  Upgrade of Attendance@HKU app  Attendance@HKU app and the administrator page will experience a 5-minute service interruption. 

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.