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ITS Maintenance on Jan 11-12, 2020

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The following maintenance work will be carried out on Jan 11-12, 2020 (this Saturday and Sunday) and the major services to be affected include:

1. 2--Factor Authentication (2FA) affecting HKUVPN and staff access to some HKU Portal services outside campus network: Sat 7:00 am – 9:00 am
2. Moodle and Panopto: Sat 9:30 pm – Sun midnight 
3. Campus network services: Sun 8:00 am – 4:00 pm  
4. Access to HKU Portal and in-house developed applications under it: Sun 5:00 pm – 9:00 pm  
Details of the maintenance work are tabulated below and please do not access these services during the affected periods:




Maintenance on

Service to be affected

Jan 11, 2020 (Sat) 7:00 am - 9:00 am 2FA server for firmware upgrade
The 2FA service will be affected by two 10-minute interruptions when access to HKUVPN (HKU Virtual Private Network) and some HKU Portal applications for staff (SIS, Manager Self Service, Personal & Family Data Form and Personnel File, annual tax return and pay slip) that require 2FA to login will be inaccessible.
3:00 pm - 6:00 pm High definition video conferencing servers for OS patching High definition multi-party conferencing service will be suspended.
3:00 pm – 11:00 pm Convene Meeting System for system patching Convene Meeting System will be suspended.
9:30 pm - midnight Servers supporting Moodle and Panopto for OS patch update
Access to Moodle (including My eLearning tab of HKU Portal), archived Moodle courses, Panopto and Tutorial Sign-up app will be suspended.
Jan 12, 2020 (Sun) 7:00 am – 8:00 am Web Application Firewall (WAF) for bug fixing Departmental web servers protected by the WAF will experience a few minutes of service suspension.
8:00 am – 4:00 pm Data centre switch for upgrade There will be a few interruptions to the campus network services.
8:00 am - 5:00 pm Adobe Connect server for upgrade Adobe Connect web conferencing service will be suspended.
5:00 pm – 9:00 pm Central servers for OS patching
Access to HKU Portal, in-house developed applications under HKU Portal and some HKU mobile apps (such as HKU uPrint, HKU uPay and Attendance@HKU) will experience 1 to 2 two interruptions of not more than 30 minutes.
7:00 pm - 11:00 pm Attendance@HKU for upgrade  

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.