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ITS Maintenance on Oct 5-6, 2019

ITS MaintenanceThe following maintenance work will be carried out on Oct 5-6, 2019 (this Saturday and Sunday) and the services to be affected include:

1. Human Capital Management System (HCMS): Sun 6:00 am – 2:00 pm
2. Network services within HKU campus: Sun 8:00 am – 10:00 am
3. Access to HKU Portal by staff, webmail system and student email service: Sun 10:00 am – noon

Details of the maintenance work are tabulated below and please do not access these services during the affected periods:



Maintenance on

Service to be affected

Oct 5, 2019 (Sat) 9:00 pm (Sat) - 11:00 am (Sun) Adobe Connect server for system patching The Adobe Connect web conferencing service will be suspended.
Oct 5-6, 2019 (Sat-Sun) 10:00 pm (Sat) - 7:00 am (Sun) Convene Meeting System for system patching Convene Meeting System will be suspended.
11:00 pm (Sat) - 2:00 am (Sun) High definition video conferencing servers for OS patching High definition multi-party conferencing service will be suspended.
Oct 6, 2019 (Sun) 6:00 am - 2:00 pm Human Capital Management System (HCMS) for Disaster Recovery (DR) Drill

1. Access to HKU Portal for staff will be suspended from 10:00 am to noon.

2. All functions supported by HCMS will be temporarily unavailable from 6:00 am to 2:00 pm.

8:00 am - 10:00 am Web Application Firewall There will be three 2-minute interruptions to the network services within HKU campus.
Web servers (www.hku.hk, www4.hku.hk, intraweb.hku.hk, www.cpao.hku.hk, hkucms.hku.hk, www.hkusu.hku.hk, web.hku.hk and vss.hku.hk) for OS patching There will be an interruption of 10 minutes to each of the said web servers.
8:00 am - noon Central email servers supporting webmail (webmail.hku.hk), gateway for outgoing email (mail7.hku.hk), graduate.hku.hk email service and HKU mailing lists (@listserv.hku.hk) for patch update Each of the affected servers will experience an interruption of 10 minutes.
Servers supporting Computer Aided Facilities Management (CAFM) System for OS patching CAFM system will be suspended.
ePortfolio system for OS patching Access to e-Portfolio System will experience a 15-minute interruption.
10:00 am - noon Access to HKU Portal by staff, student email service (@connect.hku.hk), HK Access Federation (HKAF) (affecting Libraries’ authentication service and access to MATLAB service) and booking of study rooms in the Chi Wah Learning Commons for OS patching There will be an interruption of 10 minutes to each of the affected services.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.