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ITS Maintenance on Jun 1-2, 2019

ITS Maintenance Window on Jun 1-2, 2019

The following maintenance work will be carried out on Jun 1-2, 2019 (this Saturday and Sunday) and the major services to be affected include:

  1. HKU Portal applications (except Student Information System (SIS), Human Capital Management System (HCMS), MyEmail, My eLearning and MyLibrary): Sun midnight - 2:15 pm; and
  2. Moodle System via HKU Portal: Sun 10:00 am - 11:00 am

Date

Time

Maintenance on

Service to be affected

Jun 1, 2019 (Sat) 10:00 pm - 11:59 pm Adobe Connect server for system patching The Adobe Connect web conferencing service will be suspended.
Jun 1-2, 2019 (Sat-Sun) 10:00 pm (Sat) - 7:00 am (Sun) Convene Meeting System for system patching Convene Meeting System will be suspended.
11:00 pm (Sat) - 2:00 am (Sun) High definition video conferencing servers for OS patching High definition multi-party conferencing service will be suspended.
Cisco IP phone server for firmware upgrade All IP phones (3917-xxxx, 3910-2xxx and 3910-3xxx) will experience a few short interruptions.
Jun 2, 2019 (Sun) Midnight - 2:15 pm Database supporting HKU Portal applications for version upgrade HKU Portal applications (except SIS, HCMS, MyEmail, My eLearning and MyLibrary) will be suspended.
10:00 am - noon Server supporting Moodle for system upgrade Access to Moodle System via “My eLearning” tab of HKU Portal will be temporarily unavailable. Users can access Moodle courses via http://moodle.hku.hk.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.