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ITS Maintenance on May 4-5, 2019

ITS Maintenance Window on May 4-5, 2019

The following maintenance work will be carried out on May 4-5, 2019 (this Saturday and Sunday) and the major services to be affected include:

  1. Cisco IP phone (with numbers 3917-xxxx, 3910-2xxx and 3910-3xxx): Sat 11:00 pm - Sun 2:00 am;
  2. HKU Event Management System (HKUEMS): Sun midnight - 6:00 pm; and
  3. HKU Portal and HKU Central Authentication Services: Sun 10:05 am - 10:30 am

Date

Time

Maintenance on

Service to be affected

May 4-5, 2019 (Sat-Sun) 11:00 pm (Sat) - 2:00 am (Sun) Cisco IP phone server for firmware upgrade All IP phones (with numbers 3917-xxxx, 3910-2xxx and 3910-3xxx) will experience a few short interruptions during the maintenance period where on-going calls may be dropped.
May 5, 2019 (Sun) Midnight - 6:00 pm HKU Event Management System (HKUEMS) HKUEMS will be suspended.
10:05 am - 10:30 am Servers supporting the HKU Central Authentication Service using HKU Portal UID/PIN to authenticate Access to HKU Portal and all applications using HKU Portal UID/PIN to authenticate will experience a 1-minute service interruption.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.