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ITS Maintenance on Feb 2-3, 2019

ITS Maintenance Window on Feb 2-3, 2019

The following maintenance work will be carried out on Feb 2-3, 2019 (this Saturday and Sunday) and the major services to be affected include:

  1. WiFi service: Saturday 2:00 pm - 6:00 pm; and
  2. Access to HKU Portal, HKU Connect email for students and HKU Cost Allocation Guidelines: Sunday 9:00 am - noon.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

The details of all maintenance works are shown below:

Date

Time

Maintenance on

Service to be affected

Feb 2, 2019
(Sat)

2:00 pm - 6:00 pm

WiFi equipment for firmware upgrade

WiFi service will experience several intermittent service interruptions, each within 1 minute, during the maintenance period.

2:00 pm - 8:00 pm

Servers supporting Data Leakage Prevention (DLP) Project for server upgrade

Download of DLP software and login to DLP server will be suspended.

Feb 3, 2019
(Sun)

9:00 am - noon

Central servers supporting various applications for OS patch update

The following services will experience two 5-mintues service interruptions:

  1. Access to HKU Portal, HKU Connect email for students and HKU App;
  2. HKU Cost Allocation Guidelines (CAG);
  3. Applications running on https://uis.hku.hk, https://hkuesd.hku.hk and https://intranet.hku.hk; and
  4. Sophos Endpoint Security (SAV) update.

9:00 am - 5:00 pm

Departmental web servers for OS patch update

Each of the affected servers will experience a 30-minute interruption. (Note: The webmasters of these web servers had been informed separately of this maintenance.)

10:00 am - 1:00 pm

Web servers (www.hku.hk, www4.hku.hk, intraweb.hku.hk, www.cpao.hku.hk, hkucms.hku.hk, www.hkusu.hku.hk) for OS patch update

Each of the affected servers will experience a 30-minute interruption.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.