Home » What's New » ITS Maintenance on July 2-3, 2016

ITS Maintenance on July 2-3, 2016

ITS Maintenance Window on July 2-3, 2016

The following maintenance will be carried out on July 2-3, 2016 (this Saturday and Sunday) and among them, the major affected services include:

  1. Internet service at Centennial Campus: Saturday 4 pm - 5 pm
  2. HKU Connect email service and HKU e-Research Community: Saturday 8 pm - midnight
  3. Graduate (@graduate.hku.hk) email service: Sunday 9 am - 12 noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:



Maintenance on

Service to be affected

July 2, 2016

2:00 pm - 4:00 pm

Research and Conference Grants Administration System (RCGAS) for patch update

RCGAS will be suspended.

4:00 pm - 5:00 pm

Internet firewall supporting the Centennial Campus network

Internet service at Centennial Campus may experience two 1-minute interruptions.

8:00 pm - midnight

Server supporting the central authentication service of HKU Connect email service for students and graduates and HKU e-Research Community

Access to HKU Connect email and HKU e-Research Community (community.grid.hku.hk) will be suspended.

July 3, 2016

9:00 am - 12:00 noon

Spam filtering service supporting all HKU email accounts for staff, students and graduates (@graduate.hku.hk) for firmware update

Affected staff, students and graduates will not be able to check the spam quarantine email folder, and these affected graduates will receive new emails after the maintenance is over.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.