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ITS Maintenance on May 7-8, 2016

ITS Maintenance Window on May 7-8, 2016

The following maintenance will be carried out on May 7-8, 2016 (this Saturday and Sunday) and among them, the major services to be affected include:

  1. Central email service for staff (HKUCC1 accounts running on Microsoft Exchange 2007 only): Sunday 7:00 am - 9:00 am
  2. Internet service at Cyberport Campus: Sunday Noon - 8:00 pm
  3. Network services at some buildings on Main Campus: Sunday 1:00 pm - 6:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:



Maintenance on

Service to be affected

May 7, 2016

3:00 pm - 5:00 pm

Servers supporting Data Leakage Prevention (DLP) Project for server upgrade

Download of DLP software and login to DLP server will be suspended.

May 7-8, 2016
(Sat - Sun)

11:00 pm - 1:00 am next day

IP phones in Main Campus for system fix

Service will be interrupted intermittently during the maintenance period, each in less than 30 seconds.

May 8, 2016

7:00 am - 9:00 am

Central email service for staff (HKUCC1) running on Exchange 2007 for upgrade of antivirus solution

Staff email accounts on HKUCC1 (those running on Exchange 2007 only) will be inaccessible during maintenance.

noon - 8:00 pm

Internet router supporting Cyberport Campus for resiliency drill

Internet service at Cyberport Campus may have up to 8 short interruptions, each in less than 15 minutes.

1:00 pm - 6:00 pm

Network switches for firmware upgrade

Network services may be intermittently affected at the following buildings during maintenance:
Chow Yei Ching Building
Chong Yuet Ming Amenities Centre
Chong Yuet Ming Physics Building
Meng Wah Complex
Main Building
Pao Siu Loong Building
TT Tsui Building
Swire Building
Run Run Shaw Building
Runme Shaw Building
Hui Oi Chow Science Building
Haking Wong Building

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.