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Scheduled Maintenance on March 5-6, 2016

ITS Maintenance on March 5-6, 2016

The following maintenance will be carried out on Mar 5-6, 2016 (this Saturday and Sunday) and among them, the major services to be affected include:

  1. Network connectivity (wired and WiFi) at the Centennial Campus: Saturday 3:00 pm - 7:00 pm
  2. Turnitin (assignment) service under Moodle: Saturday 11:00 pm - Sunday 3:00 am
  3. Central email service for staff (HKUCC1 accounts running on Microsoft Exchange 2007 only): Sunday 7:00 am - 9:00 am
  4. uPrint service: Sunday 8:00 am - 11:00 am
  5. WiFi service in all campuses (except Centennial Campus): Sunday 9:00 am - 6:00 pm
  6. Network services at some buildings on Main Campus: Sunday 2:00 pm - 6:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:



Maintenance on

Service to be affected

Mar 5, 2016
2:00 pm - 4:00 pm Servers supporting Data Leakage Prevention (DLP) Project for patch update Login to the DLP servers will be interrupted intermittently, each of less than 5 minutes.
3:00 pm - 7:00 pm Core switches at Centennial Campus for firmware upgrade There will be two 2-minute interruptions to the network connectivity at the Centennial Campus. Both wired and WiFi connectivity including the central Lecture Capture Services Panopto System will be affected.
Mar 5-6, 2016


11:00 pm - 1:00 am next day Adobe Connect server for system patch The Adobe Connect web conference service will be suspended.
11:00 pm - 3:00 am next day Turnitin service Turnitin (assignment) service under Moodle (HKU Portal => My eLearning) will be suspended.
Mar 6, 2016
7:00 am - 9:00 am Central email service for staff (HKUCC1) running on Exchange 2007 Staff email accounts on HKUCC1 (those running on Exchange 2007 only) will be inaccessible during maintenance.
8:00 am - 11:00 am uPrint system for patch update Users will not be able to use the uPrint system.
9:00 am - 5:00 pm Spam filtering service for all HKU email accounts for staff and graduates on graduate.hku.hk for patch update Affected staff and graduates will not be able to check the spam quarantine email folder.

Affected graduates will not be able to receive new emails from 10:00 am to 1:30 pm.

9:00 am - 6:00 pm WiFi controllers for firmware upgrade WiFi connectivity at various locations in all campuses (except Centennial Campus) may experience a short interruption of less than 5 minutes during the maintenance period.
2:00 pm - 6:00 pm Some network switches for firmware upgrade Network services may be intermittently affected at the following buildings during maintenance:
Chong Yuet Ming Amenities Centre
Chong Yuet Ming Physics Building
Graduate House
Haking Wong Building
Main Building
Meng Wah Complex
Pao Siu Loong Building
Run Run Shaw Building
Simon K Y Lee Hall
Swire Building
2:30 pm - 5:30 pm PRSD (Performance Review and Staff Development) system PRSD system will be suspended.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.