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Scheduled Maintenance on February 6-7, 2016

ITS Maintenance Window on Feb 6-7, 2016

The following maintenance will be carried out on Feb 6-7, 2016 (this Saturday and Sunday) and among them, the major services to be affected include:

  1. HKU Portal and other services using HKU Portal UID/PIN for authentication: Sunday 6:00 am - 8:30 am
  2. Some services under Human Capital Management System (HCMS): Sunday 6:00 am - 12:00 noon
  3. Webmail service for staff (@hkucc.hku.hk) and graduates (@graduate.hku.hk): Sunday 9:30 am - 11:00 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:



Maintenance on

Service to be affected

Feb 6, 2016

2:00 pm - 4:00 pm

Research & Conference Grants Administration System (RCGAS) for patch update

RCGAS will be temporarily suspended.

Feb 6-7, 2016
(Sat - Sun)

11:00 pm (Sat) - 1:00 am (Sun)

IP phones and their voice mail service in Main Campus for system fix

Service will be interrupted intermittently during the maintenance period, each in less than 30 seconds.

Feb 7, 2016

6:00 am - 8:30 am

HKU Portal and servers supporting Central Authentication Service (i.e. using HKU Portal to login)

Access to HKU Portal, HKU App (Staff and Student Corner), HKU Connect email for students through webmail.hku.hk, and other services using HKU Portal UID/PIN to login.

6:00 am - 12:00 noon

Human Capital Management System (HCMS)

Self Service and Manager Self Service related to leave, appointments, personnel, benefits, training, payroll and Financial Clearance and Staff Commitment (FCSC) will be temporarily unavailable.

7:30 am - 9:00 am

Web server uis.hku.hk supporting the webpages for some departments

Access to webpages hosting on uis.hku.hk and intranet.hku.hk will become inaccessible.

9:30 am - 11:00 am

Webmail service for staff (@hkucc.hku.hk) and graduates (@graduate.hku.hk) for version upgrade

Access to emails under @hkucc.hku.hk and @graduate.hku.hk via webmail.hku.hk will be suspended.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.