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Scheduled Maintenance on November 7-8, 2015

Dear colleagues and students

ITS Maintenance Window on Nov 7-8, 2015

The following maintenance will be carried out on Nov 7 - 8, 2015 (this Saturday and Sunday) and among them, the major services to be affected include:

  1. Network services in Main Campus: Sunday 3 am - 8 am
  2. In-house staff and non-JUPAS applications under HKU Portal: Saturday 5 pm - 8 pm
  3. uPrint service: Sunday 8 am - 11 am
  4. Network services in Cyberport 4: Sunday 1 pm - 6 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:



Maintenance on

Service to be affected

Nov 7, 2015

3:00 pm - 4:00 pm

Declaration of Interest system for system enhancement

An interruption of less than 3 minutes during the maintenance period.

5:00 pm - 8:00 pm

Central servers supporting various HKU Portal applications for OS patch

All in-house staff applications and non-JUPAS applications under HKU Portal. The online application form for change of HKU Portal PIN may be affected.

9:00 pm - 11:00 pm

Mail server supporting mailing list for OS patch

Access to mailing list administrator page (http://listserv.hku.hk/...) will be suspended for 5 minutes during the maintenance period.

Nov 8, 2015

Midnight - 2:00 am

High definition video conference servers for OS patch

The high definition video conference service will be suspended.

2:00 am - 4:00 am

Adobe Connect server for OS patch

The Adobe Connect web conference service will be suspended.

3:00 am - 8:00 am

Core switches in Main Campus for firmware upgrade

Network connectivity in Main Campus will be intermittently affected during the maintenance period.

8:00 am - 11:00 am

uPrint server for OS patch

uPrint service will be suspended.


1:00 pm - 6:00 pm

Floor switch for upgrade

Network services on 1/F and 2/F, Block B, Cyberport 4 will be suspended.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.