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Scheduled Maintenance on June 6-7, 2015

Dear colleagues and students

ITS Maintenance Window on June 6-7, 2015

The following maintenance will be carried out on June 6-7, 2015 (this Saturday and Sunday) and among them, the major services to be affected include:

  • HKU Portal applications (majority of them) : Saturday 6pm - 2am & Sunday 10:15am - 11:45am
  • Human Capital Management System (HCMS) : Sunday 6am - 2pm
  • Oracle Financials and finance-related system : Sunday 10am - noon
  • Student Information System (SIS) : Sunday 11am - 12:30pm
  • Network & IP phone services in 2/F, William MW Mong Block, Faculty of Medicine Building : Sunday 9am - 5pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:



Maintenance on

Service to be affected

June 6 -7, 2015
(Sat - Sun)

6:00 pm - 2:00 am

Central server (HKUESD) for system upgrade

The majority of the applications for staff under HKU Portal and all admission systems will be suspended.

June 7, 2015

Midnight - 2:00 am

High Definition video conferencing servers for applying OS patch update

Service suspension during the 2-hour maintenance period.

6:00 am - 2:00 pm

Human Capital Management System (HCMS) for Disaster Recovery Drill

All services of HCMS will be suspended.

7:00 am - 9:00 am

uPrint systems for applying OS patch update

uPrint service will be suspended (including printing and add print quota).

9:00 am - 5:00 pm

Network cabling on 2/F William MW Mong Block, Faculty of Medicine Building (FMA)

Network and IP phone services on 2/F of FMA will be suspended.

10:00 am - 12:00 noon

Central server (HKUAF6/7) for system reboot

The following applications would be suspended during the period:–

- HCMS – Financial Clearance Form (FCF) and related functions
- Student Information System (Staff Access of Student Financials and Student Fees modules)
- Financial Functions for Operational Staff (FFOS)
- Financial Information Enquiry System (FIES)
- Departmental Inventory System (DIS)
- Outside Practice Management System (OPMS)
- Account Code Validity Checking
- Web-based Debit Note System (WDNS)
- Web-based Receipt System (WRS)
- Research and Conference Grants Administration System (RCGAS)
- ITS Online Ordering system

10:15 am - 11:45 am

HKU Portal for staff for Disaster Recovery Drill, HKU Portal (EPortal) and Central server (UISDBM) for applying OS patch update

All services under HKU Portal will be suspended.

11:00 am - 12:30 pm

Student Information System (SIS) for applying OS patch update

All applications supported by SIS and access to HKU Portal for students will be affected by two 10-minute interruptions.

4:00 pm - 6:00 pm

Firmware upgrade of Internet firewalls

Possible network connection and service interruption between Internet and HKU campus.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.