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Scheduled Maintenance on February 7-8, 2015

Dear colleagues and students

ITS Maintenance Window on February 7-8, 2015

The following maintenance will be carried out on February 8, 2015 (this Sunday) and the major services to be affected include HKU Portal, Human Capital Management System (HCMS), Internet service and network services at Kadoorie Biological Sciences Building and Faculty of Medicine Building.



Maintenance on

Service to be affected

Feb 8, 2015

Midnight to 1:00 am

High definition Radvision multi-party conferencing system

Service suspension during the 1-hour maintenance period.

6:00 am - 9:00 am

HCMS database

Services supported by HCMS will be suspended.

9:00 am - 5:00 pm

Network cabling on 6/F William M.W. Mong Block of Faculty of Medicine Building (FMA)

Network and IP phone services on 6/F of FMA will be suspended.

Noon - 4:00 pm

New Web Application Firewall (WAF)

Possible interruptions of 5 minutes in Internet service, HKU Portal and HKU website.

2:00 pm - 6:00 pm

Floor switch upgrade at Kadoorie Biological Sciences Building (KA)

Network services on G/F to 2/F of KA will be suspended.

4:00 pm - 7:00 pm

Firewall for firmware upgrade

A 5-minute interruption in HKU Portal, HKUESD, Extranet and SWEB services.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.