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Maintenance Notice

2019/05/17 18:00 (Friday) - 2019/05/19 18:00 (Sunday) - CAFM maintenance notice

Maintenance on HKU Estates Office Facility Management System (17-19 May 2019)

There is a scheduled maintenance on the HKU Estates Office Facility Management System on 17-19 May 2019 and the system will be temporarily unavailable during the following maintenance period:

6:00pm, 17 May 2019 (Fri) to 6:00pm, 19 May 2019 (Sun)

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.
Thank you for your attention.

2019/05/04 23:00 (Saturday) - 2019/05/05 18:00 (Sunday) - Scheduled Maintenance on May 4-5, 2019

The following maintenance will be carried out on May 4-5, 2019 (this Saturday and Sunday) and the services to be affected are tabulated below:

- IP Phone (with numbers 3917-xxxx, 3910-2xxx and 3910-3xxx)
- HKUEMS
- HKU Portal and all applications using HKU Portal UID/PIN to authenticate

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to https://www.its.hku.hk/whats-new/20190430/its-maintenance-window-201905 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2019/04/06 19:00 (Saturday) - 2019/04/07 19:00 (Sunday) - Scheduled Maintenance on Apr 6-7, 2019

The following maintenance will be carried out on Apr 6-7, 2019 (this Saturday and Sunday) and the services to be affected are tabulated below:

- e-Portfolio System
- Webmail (webmail.hku.hk)
- Network service

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to https://www.its.hku.hk/whats-new/20190402/its-maintenance-window-201904 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2019/03/02 19:00 (Saturday) - 2019/03/03 12:00 (Sunday) - Scheduled Maintenance on Mar 2-3, 2019

The following maintenance will be carried out on Mar 2-3, 2019 (this Saturday and Sunday) and the services to be affected are tabulated below:

- Computer Aided Facilities Management System (CAFM) service
- uPrint service

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to https://www.its.hku.hk/whats-new/20190226/its-maintenance-window-201903 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2019/02/02 14:00 (Saturday) - 2019/02/03 17:00 (Sunday) - Scheduled Maintenance on Feb 2-3, 2019

The following maintenance will be carried out on Feb 2-3, 2019 (this Saturday and Sunday) and the services to be affected are tabulated below:

- WiFi service
- Access to HKU Portal, HKU Connect email for students and HKU Cost Allocation Guidelines
- Departmental web servers
- DLP software download service

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to https://www.its.hku.hk/whats-new/20190130/its-maintenance-window-201902 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2018/12/01 15:00 (Saturday) - 2018/12/02 14:00 (Sunday) - Scheduled Maintenance on Dec 1-2, 2018

Subject: Scheduled Maintenance on Dec 1-2, 2018

The following maintenance will be carried out on Dec 1-2, 2018 (this Saturday and Sunday) and the services to be affected are tabulated below:

- Applications supported by HCMS/SIS and HKU Portal
- Computer Aided Facilities Management (CAFM) System
- Software Asset Management System
- DLP software download service

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20181128/its-maintenance-window-201812 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2018/11/24 13:00 (Saturday) - 2018/11/24 18:00 (Saturday) - Maintenance of Student Portal and Student Information System (SIS) services

There will be a scheduled system maintenance for the Student Portal as well as the Student Information System (SIS) on November 24, 2018 (Saturday) from 1:00 pm to 6:00 pm. All Student Portal and SIS services will be temporarily suspended during the aforementioned period.

We apologize for any inconvenience this may cause and appreciate your understanding.

Vitus Lam
SIS Team
Information Technology Services

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