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Maintenance Notice

2017/11/04 09:00 (Saturday) - 2017/11/06 12:00 (Monday) - Temporary Suspension of Services Supported by Human Capital Management System (HCMS)

Dear colleagues,

To prepare for the upcoming pay adjustment for eligible staff, all functions supported by the Human Capital Management System (HCMS) under Manager Self Service (e.g. Staff Appointments, FCF) and the administrative roles (e.g. FCSC, Recruiting and Workforce Administration) under HKU Portal will be temporarily unavailable during the following period for carrying out the necessary update.

Service suspension period: Saturday, 4 Nov 2017, 9 am to Monday, 6 Nov 2017, noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Carmen Tam
Human Capital Management System Team
Information Technology Services

2017/11/04 13:00 (Saturday) - 2017/11/05 17:00 (Sunday) - Scheduled Maintenance on Nov 4-5, 2017

The following maintenance work will be carried out on Nov 4-5, 2017 (this Saturday and Sunday) and the major services to be affected include:

- Research and Conference Grant Administration System (RCGAS)
- HKU Portal applications (except those supported by Student Information System (SIS) and Human Capital Management System (HCMS))
- Access to HKU Portal and all applications using HKU Portal UID/PIN to authenticate

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20171031/its-maintenance-window-201711 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/10/07 23:00 (Saturday) - 2017/10/08 13:00 (Sunday) - Scheduled Maintenance on Oct 7-8, 2017

The following maintenance will be carried out on Oct 7-8, 2017 (this Saturday and Sunday) and the services to be affected are tabulated below:

- HKU Portal, HKU Connect email for students and HKU App
- Central email servers supporting webmail (webmail.hku.hk), gateway for bulkmail (mail7.hku.hk) and HKU mailing lists

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20171004/its-maintenance-window-201710 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/09/03 08:30 (Sunday) - 2017/09/03 12:30 (Sunday) - Scheduled Maintenance on Sep 3, 2017

The following maintenance will be carried out on Sep 3, 2017 (this Sunday) and the services to be affected are tabulated below:

- Applications and web pages on uis.hku.hk, intranet.hku.hk and soas.hku.hk (including the reset of HKU Portal PIN and some departmental web pages)
- Sophos Endpoint Security (SAV) update
- Access to staff and student corners under HKU App

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20170829/its-maintenance-window-201709 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/08/05 14:00 (Saturday) - 2017/08/06 13:00 (Sunday) - ITS Maintenance on Aug 5-6, 2017

The following maintenance will be carried out on Aug 5-6, 2017 (this Saturday and Sunday) and the major services to be affected include:

- WiFi service for visitors (SSID: "Wi-Fi.HK via HKU"): Sat 2:00 pm - 6:00 pm
- Access to HKU Portal: Sat 10:00 pm - 11:00 pm
- Moodle System via HKU Portal: Sun 9:40 am - 10:40 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20170803/its-maintenance-window-201708 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/07/23 06:00 (Sunday) - 2017/07/23 18:00 (Sunday) - Moodle Learning Management System upgrade

Moodle Learning Management System (LMS) will undergo system upgrade from version 3.0.3+ to 3.2.3. Access to Moodle will be suspended during the upgrade period of time:

Date: July 23, 2017, Sunday
Time: 6:00 am to 6:00 pm

The new features and improvements of Moodle 3.2.3 are described in the release notes (https://docs.moodle.org/dev/Moodle_3.2_release_notes).

Teachers are recommended not to set the activity (Example: Assignment, Quiz) due date to 23 July 2017. For any enquiries, please send email to eLearningTeam@hku.hk .

Thank you for your attention and we are sorry for any inconvenience that may cause you.

2017/07/08 23:00 (Saturday) - 2017/07/09 16:00 (Sunday) - Maintenance of Cisco IP phone system (with phone number 3917xxxx)

We will carry out a necessary upgrade of the Cisco IP phone system in the University (phone numbers start with 3917, around 5,000 in total) on July 8-9, 2017. The service of all IP phones will be interrupted during the upgrade in the following period-
Date: July 8 - 9, 2017 (Saturday - Sunday)
Time: 11:00 pm (July 8) to 4:00 pm (July 9)

The connectivity of all IP phones will be affected and colleagues may not be able to receive incoming calls or make outgoing calls during the upgrade. The service of all IP phones will be resumed by July 9, 2017 NOON and the voicemail will be resumed by 4:00 pm on the same date.

We apologize for any inconvenience that may cause. In case of questions, please feel free to contact our Service Desk at 3917 0123 or ithelp@hku.hk.

Regards

Allen Chu
Unified Communications Team
Information Technology Services

2017/07/01 08:00 (Saturday) - 2017/07/02 23:59 (Sunday) - Scheduled Maintenance on July 1-2, 2017

The following maintenance will be carried out on July 1-2, 2017 (this Saturday and Sunday) and among them, the major services to be affected include:

- All network services in Main Campus: Sat 8:00 am – 11:00 pm and Sun 8:00 am - 5:00 pm
- HKU Virtual Private Network (HKUVPN) service and staff access to Student Information System (SIS), Manager Self Service, Personal & Family Data Form and Personnel File outside campus network: Sun 5:00 am - 6:00 am
- In-house developed HKU Portal applications, Learning Environment Booking System, Banner Site and Venue Booking System and personal websites: Sun 6:00 am - 9:00 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20170627/its-maintenance-window-201707 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/06/03 13:00 (Saturday) - 2017/06/04 23:00 (Sunday) - ITS Maintenance on June 03 to 04

The following maintenance will be carried out on Jun 3-4, 2017 (this Saturday and Sunday) and the major services to be affected include:

Network services in all University campuses and student residential halls: Sat 1:00 pm - 9:00 pm and Sun 9:00 am - 5:00 pm

Voicemail service for all office phones (prefixed by 28315) in The Hong Kong Jockey Club Building for Interdisciplinary Research: Sat 2:00 - 4:00 pm

Research & Conference Grants Administration System (RCGAS) : Sat 5:00 - 9:00 pm

Internet service in the Cyberport Campus: Sun 10:00 am - noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20170531/its-maintenance-window-201706 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

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