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Maintenance Notice

2019/08/08 09:00 (Thursday) - 2019/08/09 18:00 (Friday) - Lecture Capture Service (Panopto) System Upgrade to 6.0 on August 8-9, 2019

Please note that Lecture Capture Service (Panopto) System is scheduled to upgrade to version 6.0 between 08-Aug-2019 9:00 am (Thurs) to 09-Aug-2019 06:00 pm (Fri). The Lecture Capture Service (Panopto) will be suspended during the upgrade period.

If you have any questions, please feel free let us know.
Thanks for your attention.

Regards,
Ryan

E-learning Team, ITS

2019/07/28 07:00 (Sunday) - 2019/07/28 11:00 (Sunday) - Maintenance on WiFi equipment for firmware upgrade

2019/07/28 07:00 (Sunday) - 2019/07/28 11:00 (Sunday) - Maintenance on WiFi equipment for firmware upgrade

WiFi service in the following areas may experience interruption of maximum 30 minutes during the maintenance period:

Affected area :
Haking Wong Building
Chow Yei Ching Building
The Prince Philip Dental Hospital
Hui Oi Chow Science Building
Kadoorie Biological Sciences Building
Knowles Building
Kennedy Town Centre
Library Building
Meng Wah Complex
Runme Shaw Building
Run Run Shaw Building
T.T. Tsui Building
Fung Ping Shan Building
U-Street
Graduate House (Residential floors)
Queen Mary Hospital (except Block T)
Faculty of Medicine Laboratory Block
Faculty Medicine Building William M.W. Mong Block
Laboratory Animal Unit
Dexter Man Building
Stanley Ho Sports Centre
Madam S.H. Ho Residence (G/F)
Cyberport 4

NetOps Team, ITS

2019/07/06 22:00 (Saturday) - 2019/07/07 17:00 (Sunday) - Scheduled Maintenance on Jul 6-7, 2019

The following maintenance will be carried out on Jul 6-7, 2019 (this Saturday and Sunday) and the services to be affected are tabulated below:

- Campus network
- IP Phone (with numbers 3917-xxxx, 3910-2xxx and 3910-3xxx)
- Human Capital Management System (HCMS) and Student Information System (SIS)

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to https://www.its.hku.hk/whats-new/20190702/its-maintenance-window-201907 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2019/06/01 10:00 (Saturday) - 2019/06/02 14:15 (Sunday) - Scheduled Maintenance on Jun 1-2, 2019

From: Jun 1, 2019 10:00 pm
To: Jun 2, 2019 2:15 pm

Subject: Scheduled Maintenance on Jun 1-2, 2019

The following maintenance will be carried out on Jun 1-2, 2019 (this Saturday and Sunday) and the services to be affected are tabulated below:

- IP Phone (with numbers 3917-xxxx, 3910-2xxx and 3910-3xxx)
- HKU Portal applications
- Moodle System via HKU Portal

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to https://its.hku.hk/whats-new/20190529/its-maintenance-window-201906 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2019/05/17 18:00 (Friday) - 2019/05/19 18:00 (Sunday) - CAFM maintenance notice

Maintenance on HKU Estates Office Facility Management System (17-19 May 2019)

There is a scheduled maintenance on the HKU Estates Office Facility Management System on 17-19 May 2019 and the system will be temporarily unavailable during the following maintenance period:

6:00pm, 17 May 2019 (Fri) to 6:00pm, 19 May 2019 (Sun)

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.
Thank you for your attention.

2019/05/04 23:00 (Saturday) - 2019/05/05 18:00 (Sunday) - Scheduled Maintenance on May 4-5, 2019

The following maintenance will be carried out on May 4-5, 2019 (this Saturday and Sunday) and the services to be affected are tabulated below:

- IP Phone (with numbers 3917-xxxx, 3910-2xxx and 3910-3xxx)
- HKUEMS
- HKU Portal and all applications using HKU Portal UID/PIN to authenticate

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to https://www.its.hku.hk/whats-new/20190430/its-maintenance-window-201905 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2019/04/06 19:00 (Saturday) - 2019/04/07 19:00 (Sunday) - Scheduled Maintenance on Apr 6-7, 2019

The following maintenance will be carried out on Apr 6-7, 2019 (this Saturday and Sunday) and the services to be affected are tabulated below:

- e-Portfolio System
- Webmail (webmail.hku.hk)
- Network service

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to https://www.its.hku.hk/whats-new/20190402/its-maintenance-window-201904 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

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