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Maintenance Notice

2019/12/07 15:00 (Saturday) - 2019/12/08 12:00 (Sunday) - ITS Maintenance on Dec 7-8, 2019

The following maintenance work will be carried out on Dec 7-8, 2019 (this Saturday and Sunday). Details of the maintenance work are tabulated below and please do not access these services during the affected periods:
Date Time Maintenance on Service to be affected
Dec 7, 2019 (Sat) 3:00 pm - 6:00 pm : High definition video conferencing servers for OS patching High definition multi-party conferencing service will be suspended.
Dec 7, 2019 (Sat) 3:00 pm - 11:00 pm : Convene Meeting System for system patching Convene Meeting System will be suspended.
Dec 8, 2019 (Sun) 7:00 am - noon : HKU Event Management System (HKUEMS) HKUEMS will experience a few minutes of interruption during the maintenance period.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.

2019/11/02 21:00 (Saturday) - 2019/11/03 14:00 (Sunday) - Maintenance of Scheduled Maintenance on Nov 2-3, 2019

2019/11/02 21:00 (Saturday) - 2019/11/03 14:00 (Sunday) - Scheduled Maintenance on Nov 2-3, 2019

The following maintenance work will be carried out on Nov 2-3, 2019 (this Saturday and Sunday) and the major services to be affected include:
1. All in-house developed applications under HKU Portal: Sun 7:00 am - 10:00 am
2. WiFi service in the Main Campus, Sassoon Road Campus, Prince Philip Dental Hospital (PPDH), Kennedy Town Centre (KTC) and Cyberport: Sun 7:00 am - 10:00 am
3. Access to HKU Portal by staff, webmail system and student email service: Sun 8:00 am - noon
4. Oracle Financials System: Sun 10:00 am - 2:00 pm
For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.
We apologize for any inconvenience that may cause.
K C Chang
Systems Team
Information Technology Services

2019/10/20 08:00 (Sunday) - 2019/10/20 12:00 (Sunday) - ITS Maintenance on Oct 20, 2019 (Sunday)

The following maintenance work will be carried out on Oct 20, 2019 (Sunday) and the services to be affected include:

1) 8:00 am - 10:00 am Web Application Firewall
2) 8:00 am - noon Booking of study rooms in the Chi Wah Learning Commons

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2019/10/05 21:00 (Saturday) - 2019/10/06 14:00 (Sunday) - Scheduled Maintenance on Oct 5-6, 2019 [CANCELLED]

The following maintenance work will be carried out on Oct 5-6, 2019 (this Saturday and Sunday) and the major services to be affected include:

1. Human Capital Management System (HCMS): Sun 6:00 am - 2:00 pm
2. Network services within HKU campus: Sun 8:00 am - 10:00 am

Access to HKU Portal by staff, webmail system and student email service: Sun 10:00 am - noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2019/09/07 22:00 (Saturday) - 2019/09/08 12:00 (Sunday) - Scheduled Maintenance on Sep 7-8, 2019

The following maintenance will be carried out on Sep 7-8, 2019 (this Saturday and Sunday) and the services to be affected are tabulated below:

- Convene Meeting System
- High definition multi-party conferencing service
- Adobe Connect web conferencing service
- Bus tracking function of the HKU Shuttle Bus app

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to https://www.its.hku.hk/whats-new/20190905/its-maintenance-window-201909 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2019/08/25 06:00 (Sunday) - 2019/08/25 16:30 (Sunday) - Moodle System Upgrade to 3.5.7+ on August 25, 2019 (Sunday) 6:00am - 4:30pm (August 22, 2019)

Access to Moodle learning management system will be suspended during the period of system upgrade:

Date: August 25, 2019, Sunday
Time: 6:00 am to 4:30 pm

Teachers are recommended not to set the activity (Example: Assignment, Quiz) due date on 25 Aug 2019. For any enquiries, please send email to eLearningTeam@hku.hk

The fixes and improvements of Moodle 3.5.7 are described in the release notes (https://docs.moodle.org/dev/Moodle_3.5.7_release_notes).

Thank you for your attention and sorry for any inconvenience that may cause.

2019/08/08 09:00 (Thursday) - 2019/08/09 18:00 (Friday) - Lecture Capture Service (Panopto) System Upgrade to 6.0 on August 8-9, 2019

Please note that Lecture Capture Service (Panopto) System is scheduled to upgrade to version 6.0 between 08-Aug-2019 9:00 am (Thurs) to 09-Aug-2019 06:00 pm (Fri). The Lecture Capture Service (Panopto) will be suspended during the upgrade period.

If you have any questions, please feel free let us know.
Thanks for your attention.

Regards,
Ryan

E-learning Team, ITS

2019/07/28 07:00 (Sunday) - 2019/07/28 11:00 (Sunday) - Maintenance on WiFi equipment for firmware upgrade

2019/07/28 07:00 (Sunday) - 2019/07/28 11:00 (Sunday) - Maintenance on WiFi equipment for firmware upgrade

WiFi service in the following areas may experience interruption of maximum 30 minutes during the maintenance period:

Affected area :
Haking Wong Building
Chow Yei Ching Building
The Prince Philip Dental Hospital
Hui Oi Chow Science Building
Kadoorie Biological Sciences Building
Knowles Building
Kennedy Town Centre
Library Building
Meng Wah Complex
Runme Shaw Building
Run Run Shaw Building
T.T. Tsui Building
Fung Ping Shan Building
U-Street
Graduate House (Residential floors)
Queen Mary Hospital (except Block T)
Faculty of Medicine Laboratory Block
Faculty Medicine Building William M.W. Mong Block
Laboratory Animal Unit
Dexter Man Building
Stanley Ho Sports Centre
Madam S.H. Ho Residence (G/F)
Cyberport 4

NetOps Team, ITS

2019/07/06 22:00 (Saturday) - 2019/07/07 17:00 (Sunday) - Scheduled Maintenance on Jul 6-7, 2019

The following maintenance will be carried out on Jul 6-7, 2019 (this Saturday and Sunday) and the services to be affected are tabulated below:

- Campus network
- IP Phone (with numbers 3917-xxxx, 3910-2xxx and 3910-3xxx)
- Human Capital Management System (HCMS) and Student Information System (SIS)

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to https://www.its.hku.hk/whats-new/20190702/its-maintenance-window-201907 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

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