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Maintenance Notice

2018/01/13 09:00 (Saturday) - 2018/01/14 18:00 (Sunday) - ITS Maintenance on Jan 13-14, 2018

The following maintenance will be carried out on Jan 13-14, 2018 (this Saturday and Sunday). Each of the following services will experience a 15-minute interruption during the said maintenance period:

- In-house developed applications under HKU Portal (except Student Information System (SIS) and Human Capital Management System (HCMS))
- Access to HKU Portal and all applications using HKU Portal UID/PIN to authenticate
- Applications running on https://extranet.hku.hk including online reset of HKU Portal PIN
- Departmental web servers
- Personal websites hosting on web.hku.hk
- ITS Service Desk System and online application forms
- Meeting sites under https://meeting.workspace.hku.hk supporting Paperless Meeting Service
- Oracle Financials System
- Adobe Connect Web Conference services
- High Definition Multi Party Conferencing services

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2018/01/06 23:00 (Saturday) - 2018/01/07 23:00 (Sunday) - Scheduled Maintenance on Jan 6-7, 2018

The following maintenance will be carried out on Jan 6-7, 2018 (this Saturday and Sunday) and the services to be affected are tabulated below:

- Human Capital Management System (HCMS) by staff
- Staff access to HKU Portal
- Campus network services in the Queen Mary Hospital

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20180103/its-maintenance-window-201801 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/12/02 14:00 (Saturday) - 2017/12/03 16:00 (Sunday) - Scheduled Maintenance on Dec 2-3, 2017

The following maintenance will be carried out on Dec 2-3, 2017 (this Saturday and Sunday) and the services to be affected are tabulated below:

- Degree Audit Reports System
- Access to HKU Portal and all applications using HKU Portal UID/PIN to authenticate
- Learning Environment Booking System

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20171128/its-maintenance-window-201712 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/11/04 09:00 (Saturday) - 2017/11/06 12:00 (Monday) - Temporary Suspension of Services Supported by Human Capital Management System (HCMS)

Dear colleagues,

To prepare for the upcoming pay adjustment for eligible staff, all functions supported by the Human Capital Management System (HCMS) under Manager Self Service (e.g. Staff Appointments, FCF) and the administrative roles (e.g. FCSC, Recruiting and Workforce Administration) under HKU Portal will be temporarily unavailable during the following period for carrying out the necessary update.

Service suspension period: Saturday, 4 Nov 2017, 9 am to Monday, 6 Nov 2017, noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Carmen Tam
Human Capital Management System Team
Information Technology Services

2017/11/04 13:00 (Saturday) - 2017/11/05 17:00 (Sunday) - Scheduled Maintenance on Nov 4-5, 2017

The following maintenance work will be carried out on Nov 4-5, 2017 (this Saturday and Sunday) and the major services to be affected include:

- Research and Conference Grant Administration System (RCGAS)
- HKU Portal applications (except those supported by Student Information System (SIS) and Human Capital Management System (HCMS))
- Access to HKU Portal and all applications using HKU Portal UID/PIN to authenticate

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20171031/its-maintenance-window-201711 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/10/07 23:00 (Saturday) - 2017/10/08 13:00 (Sunday) - Scheduled Maintenance on Oct 7-8, 2017

The following maintenance will be carried out on Oct 7-8, 2017 (this Saturday and Sunday) and the services to be affected are tabulated below:

- HKU Portal, HKU Connect email for students and HKU App
- Central email servers supporting webmail (webmail.hku.hk), gateway for bulkmail (mail7.hku.hk) and HKU mailing lists

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20171004/its-maintenance-window-201710 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/09/03 08:30 (Sunday) - 2017/09/03 12:30 (Sunday) - Scheduled Maintenance on Sep 3, 2017

The following maintenance will be carried out on Sep 3, 2017 (this Sunday) and the services to be affected are tabulated below:

- Applications and web pages on uis.hku.hk, intranet.hku.hk and soas.hku.hk (including the reset of HKU Portal PIN and some departmental web pages)
- Sophos Endpoint Security (SAV) update
- Access to staff and student corners under HKU App

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20170829/its-maintenance-window-201709 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/08/05 14:00 (Saturday) - 2017/08/06 13:00 (Sunday) - ITS Maintenance on Aug 5-6, 2017

The following maintenance will be carried out on Aug 5-6, 2017 (this Saturday and Sunday) and the major services to be affected include:

- WiFi service for visitors (SSID: "Wi-Fi.HK via HKU"): Sat 2:00 pm - 6:00 pm
- Access to HKU Portal: Sat 10:00 pm - 11:00 pm
- Moodle System via HKU Portal: Sun 9:40 am - 10:40 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20170803/its-maintenance-window-201708 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/07/23 06:00 (Sunday) - 2017/07/23 18:00 (Sunday) - Moodle Learning Management System upgrade

Moodle Learning Management System (LMS) will undergo system upgrade from version 3.0.3+ to 3.2.3. Access to Moodle will be suspended during the upgrade period of time:

Date: July 23, 2017, Sunday
Time: 6:00 am to 6:00 pm

The new features and improvements of Moodle 3.2.3 are described in the release notes (https://docs.moodle.org/dev/Moodle_3.2_release_notes).

Teachers are recommended not to set the activity (Example: Assignment, Quiz) due date to 23 July 2017. For any enquiries, please send email to eLearningTeam@hku.hk .

Thank you for your attention and we are sorry for any inconvenience that may cause you.

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