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Maintenance Notice

2020/01/11 07:00 (Saturday) - 2020/01/12 23:00 (Sunday) - ITS scheduled maintenance notice (Jan 11-12, 2020)

The following maintenance work will be carried out on Jan 11 to 12, 2020 (this Saturday and Sunday) and the major services to be affected include:

1. 2-Factor Authentication (2FA) affecting HKUVPN and staff access to some HKU Portal services outside campus network: Sat 7:00 am to 9:00 am

2. Moodle and Panopto: Sat 9:30 pm to Sun midnight

3. Campus network services: Sun 8:00 am to 4:00 pm

4. Access to HKU Portal and in-house developed applications under it: Sun 5:00 pm to 9:00 pm
Details of the maintenance work are tabulated below and please do not access these services during the affected periods:

Date Time Maintenance on Service to be affected
Jan 11, 2020 (Sat) 7:00 am to 9:00 am 2FA server for firmware upgrade The 2FA service will be affected by two 10 minute interruptions when access to HKUVPN (HKU Virtual Private Network) and some HKU Portal applications for staff (SIS, Manager Self Service, Personal & Family Data Form and Personnel File, annual tax return and pay slip) that require 2FA to login will be inaccessible.
3:00 pm to 6:00 pm High definition video conferencing servers for OS patching High definition multi-party conferencing service will be suspended.
3:00 pm to 11:00 pm Convene Meeting System for system patching Convene Meeting System will be suspended.
9:30 pm to midnight Servers supporting Moodle and Panopto for OS patch update Access to Moodle (including My eLearning tab of HKU Portal), archived Moodle courses, Panopto and Tutorial Sign-up app will be suspended.
Jan 12, 2020 (Sun) 7:00 am to 8:00 am Web Application Firewall (WAF) for bug fixing Departmental web servers protected by the WAF will experience a few minutes of service suspension.
8:00 am to 4:00 pm Data centre switch for upgrade There will be a few interruptions to the campus network services.
8:00 am to 5:00 pm Adobe Connect server for upgrade Adobe Connect web conferencing service will be suspended.
5:00 pm to 9:00 pm Central servers for OS patching Access to HKU Portal, in-house developed applications under HKU Portal and some HKU mobile apps (such as HKU uPrint, HKU uPay and Attendance@HKU) will experience 1 to 2 two interruptions of not more than 30 minutes.
7:00 pm to 11:00 pm Attendance@HKU for upgrade Attendance@HKU (attendee mobile app and related administrator page) will be temporarily unavailable.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk/ and at the HKU App => Staff Corner or Student Corner => Service Suspension.

2019/12/20 20:00 (Friday) - 2019/12/20 23:59 (Friday) - Scheduled Maintenance of HKU SharePoint Service

There will be a scheduled maintenance of the HKU SharePoint Service during the following period:

Date: 20/12/2019 (Friday)
Time: 8:00pm to 11:59pm

No service interruption is expected during the maintenance. If you encounter any difficulties in accessing
the SharePoint Service after the maintenance, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Kenneth Yip
Systems Team
Information Technology Services

2019/12/07 15:00 (Saturday) - 2019/12/08 12:00 (Sunday) - ITS Maintenance on Dec 7-8, 2019

The following maintenance work will be carried out on Dec 7-8, 2019 (this Saturday and Sunday). Details of the maintenance work are tabulated below and please do not access these services during the affected periods:
Date Time Maintenance on Service to be affected
Dec 7, 2019 (Sat) 3:00 pm - 6:00 pm : High definition video conferencing servers for OS patching High definition multi-party conferencing service will be suspended.
Dec 7, 2019 (Sat) 3:00 pm - 11:00 pm : Convene Meeting System for system patching Convene Meeting System will be suspended.
Dec 8, 2019 (Sun) 7:00 am - noon : HKU Event Management System (HKUEMS) HKUEMS will experience a few minutes of interruption during the maintenance period.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.

2019/11/02 21:00 (Saturday) - 2019/11/03 14:00 (Sunday) - Maintenance of Scheduled Maintenance on Nov 2-3, 2019

2019/11/02 21:00 (Saturday) - 2019/11/03 14:00 (Sunday) - Scheduled Maintenance on Nov 2-3, 2019

The following maintenance work will be carried out on Nov 2-3, 2019 (this Saturday and Sunday) and the major services to be affected include:
1. All in-house developed applications under HKU Portal: Sun 7:00 am - 10:00 am
2. WiFi service in the Main Campus, Sassoon Road Campus, Prince Philip Dental Hospital (PPDH), Kennedy Town Centre (KTC) and Cyberport: Sun 7:00 am - 10:00 am
3. Access to HKU Portal by staff, webmail system and student email service: Sun 8:00 am - noon
4. Oracle Financials System: Sun 10:00 am - 2:00 pm
For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.
We apologize for any inconvenience that may cause.
K C Chang
Systems Team
Information Technology Services

2019/10/20 08:00 (Sunday) - 2019/10/20 12:00 (Sunday) - ITS Maintenance on Oct 20, 2019 (Sunday)

The following maintenance work will be carried out on Oct 20, 2019 (Sunday) and the services to be affected include:

1) 8:00 am - 10:00 am Web Application Firewall
2) 8:00 am - noon Booking of study rooms in the Chi Wah Learning Commons

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2019/10/05 21:00 (Saturday) - 2019/10/06 14:00 (Sunday) - Scheduled Maintenance on Oct 5-6, 2019 [CANCELLED]

The following maintenance work will be carried out on Oct 5-6, 2019 (this Saturday and Sunday) and the major services to be affected include:

1. Human Capital Management System (HCMS): Sun 6:00 am - 2:00 pm
2. Network services within HKU campus: Sun 8:00 am - 10:00 am

Access to HKU Portal by staff, webmail system and student email service: Sun 10:00 am - noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2019/09/07 22:00 (Saturday) - 2019/09/08 12:00 (Sunday) - Scheduled Maintenance on Sep 7-8, 2019

The following maintenance will be carried out on Sep 7-8, 2019 (this Saturday and Sunday) and the services to be affected are tabulated below:

- Convene Meeting System
- High definition multi-party conferencing service
- Adobe Connect web conferencing service
- Bus tracking function of the HKU Shuttle Bus app

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to https://www.its.hku.hk/whats-new/20190905/its-maintenance-window-201909 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2019/08/25 06:00 (Sunday) - 2019/08/25 16:30 (Sunday) - Moodle System Upgrade to 3.5.7+ on August 25, 2019 (Sunday) 6:00am - 4:30pm (August 22, 2019)

Access to Moodle learning management system will be suspended during the period of system upgrade:

Date: August 25, 2019, Sunday
Time: 6:00 am to 4:30 pm

Teachers are recommended not to set the activity (Example: Assignment, Quiz) due date on 25 Aug 2019. For any enquiries, please send email to eLearningTeam@hku.hk

The fixes and improvements of Moodle 3.5.7 are described in the release notes (https://docs.moodle.org/dev/Moodle_3.5.7_release_notes).

Thank you for your attention and sorry for any inconvenience that may cause.

2019/08/08 09:00 (Thursday) - 2019/08/09 18:00 (Friday) - Lecture Capture Service (Panopto) System Upgrade to 6.0 on August 8-9, 2019

Please note that Lecture Capture Service (Panopto) System is scheduled to upgrade to version 6.0 between 08-Aug-2019 9:00 am (Thurs) to 09-Aug-2019 06:00 pm (Fri). The Lecture Capture Service (Panopto) will be suspended during the upgrade period.

If you have any questions, please feel free let us know.
Thanks for your attention.

Regards,
Ryan

E-learning Team, ITS

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