User Guide on Zoom

The campus license on Zoom is for use by HKU staff and students.  They can use Zoom to organize online meetings for supporting their teaching and learning needs. Staff and students can use the cloud recording function with no storage limit and the recordings will be kept for 180 days for staff and students.


Zoom offers the following features:

  • High quality video, audio, screen sharing and stability of connection
  • No limit in meeting duration
  • Easy in meeting scheduling and participation
  • Chat and presence functionality
  • Up to 300 attendees can participate in Zoom meetings (each account can host 1 meeting at a time)
  • Supported platforms: Windows, Mac, iOS and Android
  • Learn more about zoom features

Get Started

  1. Before you start using Zoom, go to the Zoom Download Center or (Download in the header) to download the client (Zoom Client for Meetings)/app (Zoom Cloud Meetings).
  2. Go to  Please bookmark this link for future connection to use Zoom.
  3. Click “Login”.

  4. Input your “HKU Portal UID and PIN”.  (Note: Login using departmental account will NOT be accepted.)
  5. Upon successful login at the first time, users will be automatically assigned with a Zoom license.  They can then start scheduling Zoom meetings.
  6. For security sake, “Require meeting password” is the default setting in meeting scheduling to prevent unintended persons from joining a meeting. Meeting hosts are advised to keep using this security feature when scheduling their meetings. Meeting password will be encrypted and included in the join meeting link to allow participants to join with just one click without having to enter the password. A participant will only be prompted to enter the password if they manually type in the meeting ID to join a meeting.
  7. To sign in the Zoom client/app, click “Sign in”. (Note: Below is an illustrative example showing Zoom client for Windows and the steps will be similar for Mac client and iOS/Android app.)

  8. Click “Sign in with SSO”. (Note: Do NOT type in your email address/password and do NOT click “Sign in with Google” and “Sign in with Facebook”.)

  9. Type “hku” in the box.

  10. Login with HKU Portal UID and PIN.

  11. Login is successful and your initial will be shown at the top right.


User Guides

  1. Getting Start with Zoom - A high-level tour of Zoom and cover the basics (a 30-minute video)
  2. Join a meeting
  3. Schedule a meeting
  4. Host and co-host controls in a meeting
  5. Schedule a meeting with Outlook
  6. Meeting recording
  7. Automatically Transcribe Cloud Recordings
  8. Share my screen
  9. Set Personal Meeting ID (PMI) and Personal Link
  10. Schedule meetings on behalf of a meeting host
  11. Using the Zoom Client and Zoom Rooms with Mac OS 10.14 Mojave and Mac OS 10.15 Catalina
  12. Learn more about Zoom
  13. Concurrent sharing of multiple programs in a Zoom meeting
  14. Enhanced gallery view for iPad
  15. Suspend participant activity
  16. Enhanced co-host privileges over breakout rooms and move participants to main session from breakout rooms


Free support for Zoom is available 24x7: Zoom Help Centre (account no. 51248419)


Zoom Training Recording
More training offered by Zoom

Special Note for Connection in China

  1. If users join a Zoom meeting as a guest (i.e. without login), Zoom will request SMS verification (this is part of MFA, multi-factor authentication) every time.
  2. If users logged in before joining the meeting, Zoom will ask for SMS verification at the first time and after that, their Zoom account will tie with that mobile no. and no verification will be required for future Zoom meetings.
  3. In case users are located in China and have problem in accessing , please try using
  4. has NO relationship with the Zoom service subscribed by HKU

Webinar License

Departments can order the Zoom webinar license in the capacity of 500 or 1,000 participants from ITS. Orders can be submitted via CF36 where you can find the price information there.

Webinars are ideal for large audiences or events. It is designed for the host and any designated panelists to share their video, audio and screen. Webinars allow view-only attendees and they can interact via Q&A, chat, and answering polling questions. Participants in webinar typically do not interact with one another.

To know more about the difference between Zoom meeting (maximum no. of participants is 300; staff and students can use this function without additional cost) and Zoom webinar, please refer to this Zoom article.