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Service Desk

    Supp orting areas Contact Channel Service Hours
ITS Service Desk

Multiple channels are available for staff and students to get advice and assistance from us in using the central IT services.

Chatbot:
Chatbot
(More supporting areas are being added into the chatbot to enhance its usage.)

Self Reporting System: 
Self Reporting System

(login with HKU Portal UID/PIN)

ServiceNow App (User guide):

Android: Apple iOS:
ServiceNow App Android Download ServiceNow App iOS Download

In Person: 1/F, Library Building (Old Wing)

Tel: 3917 0123

Email: ithelp@hku.hk

Live Chat:

Live chat is unavailable now - email us

Details

LES Support

Immediate support and assistance to teachers and class instructors when they encounter problems in using the classroom IT/AV facilities.

Centennial Campus
Tel: 3917 8888

Main Campus
Tel: 3917 5122

AV equipment can be borrowed from K K Leung Building Room 204 and Learning Commons 1/F Service Counter 1 (Some AV equipment requires prior reservation. Click here for details of booking).

K K Leung Building
Room 204
Tel: 3917 5122
Fax: 3917 8970

Chi Wah Learning Commons 1/F Service Counter 1
Tel: 3917 8888

Computer Room

Operate 24x7 to monitor the normal operation of the University's IT equipment, and attend to network and critical IT service failures outside office hours.

Tel: 3917 2496