| Supporting areas | Contact Channel | Service Hours | |||||
|---|---|---|---|---|---|---|---|
| ITS Service Desk |
Multiple channels are available for staff and students to get advice and assistance from us in using the central IT services. |
Chatbot: (More supporting areas are being added into the chatbot to enhance its usage.)
Self Reporting System: ServiceNow App (User guide):
In Person: 1/F, Library Building (Old Wing) Tel: 3917 0123 Email: ithelp@hku.hk
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| LES Support |
Immediate support and assistance to teachers and class instructors when they encounter problems in using the classroom IT/AV facilities. |
Centennial Campus Main Campus |
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|
AV equipment can be borrowed from K K Leung Building Room 204 and Learning Commons 1/F Service Counter 1 (Some AV equipment requires prior reservation. Click here for details of booking). |
K K Leung Building Chi Wah Learning Commons 1/F Service Counter 1 |
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| Computer Room |
Operate 24x7 to monitor the normal operation of the University's IT equipment, and attend to network and critical IT service failures outside office hours. |
Tel: 3917 2496 |
