Service Desk

Professional staff providing face-to-face advice and assistance in using the central IT services, including the use of Student Information System (SIS) (staff/student).

An Internet-browser-based tool which supports a real time text messaging communication channel between users and service desk officers.

A designated mailbox for receiving and answering enquiries in using the central IT services ,including the use of Student Information System (SIS) (staff/student), via email.

A self-help reporting system through which University staff and students can make an enquiry or provide feedback on using the central IT services.

(Enquiries received will be attended to within the same working day. Those received outside office hours on weekdays and on Saturdays, Sundays and holidays will be attended to on the next working day.)

Email: ithelp@hku.hk
 

Online: Self reporting system (login with HKU Portal UID/PIN)

• web-based

• ServiceNow App (installation and user guide)

Immediate support and assistance to teachers and class instructors when they encounter problems in using the classroom IT/AV facilities.

Centennial Campus
Tel: 3917 8888

Main Campus
Tel: 3917 5122

AV equipment can be borrowed from K K Leung Building Room 204 and Learning Commons 1/F Service Counter 1 (Some AV equipment requires prior reservation. Click here for details of booking).

K K Leung Building
Room 204
Tel: 3917 5122
Fax: 3917 8970

Chi Wah Learning Commons 1/F Service Counter 1
Tel: 3917 8888

Operate 24x7 to monitor the normal operation of the University's IT equipment, and attend to network and critical IT service failures outside office hours.

Tel: 3917 2496