The annual report 2017-2018 of Information Technology Services (“ITS”) is now accessible online from the website below:
https://www.its.hku.hk/about/annual-report (HKU Portal login required).
An IT-rich and versatile work environment is now a prerequisite for accomplishments of members of the University. In respect of this requirement, ITS had been playing a more active role of enabling efficient operation and sustainable success of the University, as reflected from the key central IT developments reported in the annual report. Apart from the work for effective functioning of a safe, reliable, user-centric and technology-advanced IT environment of the University, we introduced a new Key Performance Indicator (KPI) on “Resource Deployment” in the year as discussed in (Section 3). This and the other KPI’s reported would give us more insights on the deployment of the central IT resource for serving different key University functions. Further discussions on the work that ITS had done were elaborated under the captions of “Major and Transformational Initiatives”, “New System Developments and Major Improvements”, and “Service and Quality Improvements” in Sections 4-6.
We welcome your valuable input and suggestions for our future service developments.
P T Ho
Director of IT Services
Tel: 3549 5223