Home » IT Services News » IT Services News No. 194 (Aug 2018) » Introducing the University's IT Services

Introducing the University's IT Services

  1. Welcome
  2. Latest Development
  3. Want to Know More
  4. Getting our Assistance

1. Welcome

Welcome to all new comers joining HKU!

We understand that new comers will be eager to know how they can make use of the central information technologies and services to support their works and studies at HKU.  Let me guide you with a quick walkthrough of the major services.

As indicated in the latest annual user survey we conducted between February and March 2018, the top 5 most important IT services are:





Email (Staff/Students)

Email for staff:

The primary email service for staff is supported by a number of in-house systems running Microsoft Exchange (HKUCC1 or HKUCC-COM, @hku.hk). Other than the basic email functions, additional enterprise messaging features including webmail access, personal/shared calendar, spam control, email distribution list, out-of-office auto-reply, mobile access, server-side inbox rule, Global Address List (GAL) and email archiving are also supported for use by staff members. Each account is provided with 5GB disk quota. Staff can access their emails via HKU Portal (under “MyEmail” tab), webmail.hku.hk, Microsoft Outlook or other supported mail clients.

Email for students:

The HKU Connect email service is an outsourced email service powered by Google for HKU students.  It brings the students the benefits of unlimited disk quota, indexed email search, industry standard spam control, calendaring, and ActiveSync for mobile devices.

HKU Connect email account holders are given a permanent email address HKUPortalUID@connect.hku.hk.  Students can use the simplified email address HKUPortalUID@hku.hk for receiving emails as the emails will be automatically forwarded to HKUPortalUID@connect.hku.hk until they graduate from the University. 


HKU Portal


HKU Portal provides a user-friendly and easy-to-access single sign-on interface for University members to access all the centrally provided IT services including services offered under the Student Information System (SIS), Human Capital Management System (for staff), email, learning management system, administrative or campus-wide applications, and Library services through a high-speed campus network.


eLearning services (Staff/Students)

HKU is using the central Learning Management System Moodle for supporting eLearning.  All courses registered under the Student Information System (SIS) will have the corresponding e-courses pre-created in Moodle which can facilitate teachers to set up their e-courses easily.  The personalized Moodle courses of students/teachers are readily accessible via the My eLearning tab of HKU Portal.  The HKU Moodle Resources and Support website can be found at http://moodle-support.hku.hk/.  Training workshops to assist teachers to use the Moodle features are listed at http://moodle-support.hku.hk/training/ITS-all.

We are also supporting a central Lecture Capture System powered by Panopto.  It is integrated with Moodle which helps teachers to capture lectures and edit videos easily.


Network services

ITS has installed a high-speed and sophisticated campus network based on 10-Gigabit Ethernet and Fast Ethernet technologies with over 52,600 network access points installed which links together all the computer servers, workstations and PCs in the main and remote campuses.

Wireless access to the campus network and Internet is provided by over 5,600 WiFi access points and is available in all centrally-administered classrooms, public areas in different campuses, department offices and halls of student residence. Apart from the University’s WiFi network “HKU”, students can also enjoy WiFi access off-campus at CSL and Y5Zone WiFi hotspots in town, and at other local and overseas universities using “eduroam”.

For accessing the campus network services outside the University network, staff and students can use HKUVPN (HKU Virtual Private Network) with 2-factor authentication (2FA).  When connecting to HKUVPN with 2FA, they are requested to enter a one-time token code sent to their registered alternate email address or mobile device on top of HKU Portal UID/PIN for added security protection. 


Information security

We are putting a key focus on strengthening the information security for the entire University. We keep on tightening up the security measures such as to increase the awareness in information security through trainings and promotion activities; adopt software asset management on a University-wide scale; implement the Information Security and Data Management (ISDM) Policy; adopt University-wide Data Leakage Prevention (DLP) to protect data stored in USB Portable Storage Devices ("PSD") when personal data is involved and conduct security assessment by independent consultancy firms for departments. All staff and students are required to comply with our Policies and Guidelines when using the central IT services. 

Please click the above links to understand more about these services and their user guides on how to use them.  

2. Latest Development

ITS keeps on improving and adding new services and facilities striving to offer University members with the best user experience.

  • Mobile Applications – ITS is eager in developing mobile apps for users to handily use the University services on their mobile devices anytime anywhere.  The newly launched app is HKU uPrint for staff and students to purchase printing units for uPrint, the central printing service supported by ITS.  Other very well received apps are Course@HKU and HKU Shuttle Bus.  Check out below for more details about these 3 apps.  For the full list of apps developed by ITS, you can visit http://www.its.hku.hk/services/communication/mobile-app.

    uPrint App icon

    HKU uPrint App

    The HKU uPrint App provides a quick and easy way for staff and students to purchase printing units via different mobile payment methods for using the uPrint service supported by Information Technology Services.  Users can also check their printing units balance and purchase history through the app.  The HKU uPrint App is currently supporting Google Pay (running Android version 4.4 or above) and Apple Pay1 (iOS).

    Note: Apply Pay is compatible with devices listed at https://support.apple.com/en-us/HT208531.

    hku course app

    Courses@HKU App

    The Courses@HKU App is developed for undergraduate students to enquire course information and plan for their studies.  Students can view the detailed description, pre-requisite and timetable information of over 2,000 undergraduate courses and the course lists of over 75 majors and 75 minors at their fingertips.  Enrollment statistics of Common Core Courses and Core University English Courses are also provided.  To use this app, you need to login with your HKU Portal UID and PIN.  The Courses@HKU App is available for download on both Android (version 5.0 or above) and Apple iOS (version 9.0 or above).

    hku shuttle bus app

    HKU Shuttle Bus App 

    The HKU Shuttle Bus App offers a user-friendly interface to check the shuttle bus timetables, bus routes and bus stop locations.  Users can search a bus schedule by locations (“From” and “To”), date and time.  Suggestions on the schedule of the next bus, nearest stations/routes to the indicated destinations, complete route schedule, traffic news related to HKU Shuttle Bus service and fare information are also available under the App.  The HKU Shuttle Bus App is available for download on both Android (version 4.0 or above) and Apple iOS (version 8.0 or above).

  • ITS User Survey 2018 – We treasure user feedback a lot which is a motivator driving us for continual service improvement.  We are conducting a user survey every year and the last one was conducted between February and March 2018 for collecting user experience and feedback on our major services and gaining a better understanding of users’ needs in IT and related services.

    Fourteen major service categories were surveyed in 2018.  Out of a rating scale of 1-5 (5 is the highest), the mean scores attained under the “Most Important” categories ranged from 3.22 to 4.51 and that under the “Most Satisfied” categories ranged from 3.12 to 4.08.  A summary on the mean scores of the top 10 “Most Important Services” and “Most Satisfied Services” by service categories is tabulated below:

    Most Important Services

    Mean Scores

    Most Satisfied Services

    Mean Scores





    HKU Portal


    Microsoft Office 365 ProPlus


    eLearning services


    HKU Portal


    Network services


    eLearning services


    Information security


    Student Information System (SIS)


    Microsoft Office 365 ProPlus


    Service Desk support
    / Information Security



    Communal PCs in learning commons and central printing service (uPrint)


    Student Information System (SIS)


    Server facilities


    Service Desk support


    Communal PCs in learning commons and central printing service (uPrint)


    Server facilities


    Communications services (phone, video conferencing, multimedia streaming, etc.)


    Average (Important)


    Average (Satisfied)


    The mean scores attained in the ITS User Survey of 2018 was consistent with those in the survey of 2017 with only slight difference.  The consistent pattern revealed those services considered important remained important over 2017 and 2018 and they continue to serve the needs of our users well.

  • ISDM Policy ImplementationISDM (Information Security and Data Management) Policy Implementation is a 30-month University-wide campaign aiming at upbringing the level of maturity in both information security and data management across the University.  The implementation of the Policy embarked in April 2017, with some preparatory work completed smoothly before that.  The project comprises of 3 phases as listed below:
    • Phase 1: Building Foundation for successful implementation
    • Phase 2: Bridging the Gap from the varied maturity levels in departments towards having good understanding and measures for compliance of the ISDM Policy.
    • Phase 3: Obtaining Comfort in implementing the ISDM Policy in departments and make the data management process become a regular daily task

    The project is now concluding its Phase 2 development.  For its latest development, you can refer to another article under this newsletter by clicking here.

3. Want to Know More 

Quick started guides are available to facilitate new comers to better understand the provision of central IT services and facilities:

Quick started video: Contains the must-know information for staff and student and please check out at http://www.its.hku.hk/documentation/video/services/students

Getting started webpages: They are for new comers through which they can find a lot more on the commonly used IT services.  The links are-

For staff: http://www.its.hku.hk/services/staff

For students: http://www.its.hku.hk/services/students

4. Getting our Assistance 


Orientation classes are arranged for new comers in late August and September 2018.  Check out another article of this newsletter for the schedule and registration by clicking here.  You can click the webpage on regular seminars and training courses on different IT topics arranged by us throughout the year.


University members can visit the following webpages for getting the latest information about us:

Service Desk

In case advice and assistance in using the central IT services are required, please feel free to contact our Service Desk via any of the following channels during office hours:

Enjoy using the central IT services!  Again, please feel free to contact us via the above channels in case you want to know more or have any questions in using our services.


Idy Tang
User Services Team
Tel: 3917 6220
Email: tangky@hku.hk