Home » IT Services News » IT Services News No. 194 (Aug 2018) » Launch of a New Generation of Computer Aided Facilities Management (CAFM) System

Launch of a New Generation of Computer Aided Facilities Management (CAFM) System

We are pleased to report that under the joint efforts of ITS and Estates Office, a new generation of the Computer Aided Facilities Management (CAFM) System was launched on 11 June 2018.  It is a new system to replace the old one that has been used for more than 10 years.  The new CAFM system continues to serve its key functions to support the Estates Office’s daily operations in space management, building operations, store management, furniture management, equipment management and events management as well as to provide management information for space planning.  

Under the new CAFM system, apart from streamlining and reengineering the existing modules, 3 new modules on energy management, slope management and university car booking are developed to cater for the changing business needs and support the Estates Office with higher operational efficiency.  

All university staff can access the CAFM system through HKU Portal > Self Service > Estates > Facility Management to submit building operation maintenance requests and moving requests.  On top of these functions, delegates assigned with proxy rights in departments can submit event support requests, book university vehicles, apply for standard office furniture and furniture return and enquire space information.

To familiarize departments with the new CAFM system, 3 briefing sessions were held on 29-31 May 2018 and were attended by over 250 participants before the system went live.  Another 8 hands-on workshops were held on 19-28 June 2018 to walk through the system with attendees and answer their questions related to the use of the new system.  Over 210 colleagues attended these workshops.  These sessions gave department users a good overview of the new functions and helped them to adapt to the new services.  

After the system went live on 11 June 2018, we are working closely with the system vendor to fix the teething problems and keep on fine-tuning the system.  The system is stabilized and departments are getting used to using this new system.


Wiley Chau
Estates Systems Team
Tel: 3549 5350 
Email: chauwilc@hku.hk