Home » IT Services News » IT Services News No. 190 (Dec 2017) » New eForm System for Online Applications of Central IT Services/Facilities

New eForm System for Online Applications of Central IT Services/Facilities

In line with the spirit of the University’s SMARTER@HKU initiative, ITS has overhauled its eForm System for improved work efficiency and user-friendliness in supporting departments in their online requests of the central IT services/facilities. 

The new System went live on 30 November 2017.   Following its launch, all old online application forms have been replaced by the new eForms which are accessible via https://www.its.hku.hk/forms or HKU Portal (Campus Information Services > Central IT Services > Apply for Facilities/Services).  A few worth mentioning features of the new eForm System are listed below-

  1. The eForms are easy to use and intuitive.  Status tracking of the submitted service/facility applications can be shown by means of the “Search” function.
  2. Allowing Heads of Departments to assign delegates to endorse the eForms submitted so as to reduce their related work burden.
    (For Department Heads who require to assign delegates, please click here to fill out an online form.)
  3. Streamlined workflows that eliminate any paper use are realized.  In other words, ITS will not handle any service/facility requests/applications that are made using the “old paper forms”.    
  4. The new “CF36 - ITS Order Form” will replace the old “ITS Ordering System”.  The former is built with a streamlined workflow for departments to order cost-recovery services or software items.

A step-by-step user guide on the new eForm System is accessible at https://intraweb.hku.hk/local/its/eform/index.html

For any questions in using the new eForm System, please contact our Service Desk at ithelp@hku.hk or 3917 0123.


Idy Tang
User Services Team
Tel: 3917 6220
Email: tangky@hk.hk