Home » IT Services News » IT Services News No. 181 (Jun 2016) » Reset HKU Portal PIN is Now Hassle-free!

Reset HKU Portal PIN is Now Hassle-free!

Have you ever forgotten your HKU Portal PIN?  Many users should have such an experience. 

We are pleased to announce that a hassle-free mechanism has been implemented for use by staff and students so that they can conveniently reset their HKU Portal PIN online whenever it is forgotten.  From 23 June 2016 onwards, the time consuming process of submitting a paper application form to ITS for PIN reset will no longer be required.  Instead, staff and students can register their alternate email address and mobile phone number with ITS beforehand so that they can subsequently reset their HKU Portal PIN anytime in case of need.

Registration is simple by going through the following steps- 

  1. Login HKU Portal.
  2. Type “contact info” in the Search field and click the link “Register Contact Info with ITS”. 
  3. Enter your alternate email address and mobile phone number.

After the above registration is done, next time when you forget your PIN, simply click the link “Forgot your PIN/Passwords” at the login page of HKU Portal. You can then reset your PIN online either by means of a “verification link” sent to your alternate email address or a “one-time code” sent via SMS to your mobile phone number.  For details, please refer to our webpage at  http://www.its.hku.hk/documentation/guide/account/reset-pin-online.

For those staff and students who have already registered to use 2FA (2-Factor Authentication) for using HKU Virtual Private Network, they can readily use the online form described in the above paragraph to reset their PIN without repeating registration of their alternate email address and mobile phone number that has been done during 2FA registration.   

This automation mechanism reduces the time and effort in submitting and processing a paper application form, and is an environment friendly step that we would encourage all staff and students to do.  Register NOW and don’t wait until your HKU Portal PIN is forgotten next time!


Idy Tang
User Services Team
Tel: 3917 6220
Email: tangky@hku.hk