Home » IT Services News » IT Services News No. 176 (Aug 2015) » Introducing the University's IT Services

Introducing the University's IT Services

1. Welcome to IT Services

2. Recent Development

3. Information and Assistance

1. Welcome to IT Services

All students and staff are welcome to use the University’s central IT services provided by Information Technology Services (ITS) to support their studies and work.  We are committed to provide a comprehensive range of IT services to support the teaching, learning, research and administration activities of the University.

Most of the IT services are available around-the-clock and the commonly used services are:

1.     HKU Portal (https://hkuportal.hku.hk) is a convenient website for University members to access the central web-based services with single-sign-on.  After login with HKU Portal UID (User IDentifier) and an associated PIN (password), the following tabs will be shown-

  • My Page - the Student Information System (SIS) for student-related information or the Human Capital Management System (HCMS) for staff information.
  • MyEmail - the HKU central email account (students: UID@connect.hku.hk ; staff: UID@hku.hk). The students email service (called HKU Connect) is running on the Google Mail platform.  The staff email service is based on the University-operated Microsoft Exchange server (called HKUCC1 or HKUCC-COM).
  • My eLearning – a hub of eLearning related information, especially e-courses supported by the University’s Learning Management System “Moodle”.
  • MyLibrary – the services provided by the Libraries through the MyLibrary system.
  • Events - University members can view events organized by University departments through the HKU Event Management System and register to attend any of these events;
  • MyFaculty or MyDepartment – Students can view the information provided by their Faculties whereas staff can view the information provided by their Departments.

Snapshot of HKU Portal for StaffHKU Portal

2.     Network Services – The University’s high-speed campus network consists of over 49,500 wired network points and over 4,400 WiFi access points (increased from 47,000 and 4,000 respectively over the past year).  It covers offices and laboratories, central classrooms, public areas on the University campus and student residential halls. 

HKU Campus Network – Geographical

HKU Campus Network – Geographical

Users can follow the procedures to configure their mobile devices to connect to service of the WiFi Network “HKU” within the University campus and student residential halls.  Users can also use the "Wi-Fi.HK via HKU" service (with limited bandwidth) before they configure their devices to use the WiFi Network “HKU”.

Students and staff can also access free WiFi outside the campus via the following WiFi hotspots:

  • WiFi at outlets operated by CSL and Y5ZONE in Hong Kong
  • Universities WiFi in other tertiary institutions in Hong Kong (CUHK, PolyU, CityU, HKUST, HKBU, LU and HKIEd)
  • eduroam institutions around the world

3.     Learning Management System (LMS) Moodle – Moodle is widely used by education institutions around the world as a platform for creating online interactive e-courses. All courses registered in the Student Information System (SIS) will have the corresponding e-courses pre-created in Moodle for teachers to build up their e-courses conveniently.  The HKU Moodle Resources and Support website is available at http://moodle-support.hku.hk/.  Training courses to use the Moodle features are listed at http://moodle-support.hku.hk/training/ITS-all.

4.     Lecture Capture Service (LCS) – LCS is powered by the Panopto lecture capture system. It helps teachers capture lectures easily and is integrated with the Moodle System.  The service supports our teachers and students to do video recording, playing back through Moodle courses, and editing the video. A new feature is the Panopto Unison module which let teachers import and edit videos in other formats (see details).

5.     Research Support – ITS provides central support in high performance computing (HPC), high throughput computing (HTC) and grid computing to facilitate computational and data-intensive research activities of the University.  For latest news and information on research computing support, please visit http://www.its.hku.hk/services/research.

6.     Learning Commons – Chi Wah Learning Commons, The Oval (Knowles Building 1/F), The Curve (K.K. Leung Building 1/F and 2/F) and The Lounge (Main Building Room MB238) are common areas with study rooms equipped with modern IT and AV facilities to encourage and facilitate group and individual study.   

Chi Wah Learning Commons in the Centennial Campus
Photo of Chi Wah Learning Commons (Level 1)Photo of Chi Wah Learning Commons (Level 2)Photo of Chi Wah Learning Commons (Level 1)
The Oval on 1/F of Knowles Building
The OvalThe Oval
The Curve nearby lecture theatres on 1/F and 2/F of K.K. Leung building
Photo of The CurvePhoto of The Curve

7.     Communal PCs (220 PCs and 11 Mac computers in Chi Wah Learning Commons and 36 PCs in room KB-110 in The Oval) are available.  They are installed with commonly used software (Microsoft Office, Adobe suite, etc.) for document processing, web page design, multimedia presentation, statistical analysis, etc.  Users can also use the PCs in the faculty-based PC laboratories
Communal PCs in Chi Wah Learning Commons
Communal PCs in Chi Wah Learning CommonsCommunal PCs in Chi Wah Learning Commons

We have developed an HKU App and a website to show where unoccupied communal PCs are in the learning commons and faculty-based PC laboratories.

Apart from the communal PC facilities managed by ITS, the University Libraries also manage communal PCs in various libraries. 

8.     Printing Service – A print-anywhere printing service called uPrint is supported by ITS for black & white and color printing.  Copying is available at some designated printers. Users can submit print job from any communal PCs or their own desktop/laptop PCs with uPrint printer driver installed or mobile devices with app installed.  They can pick up the printout at any uPrint printer. (See details)

uPrint printer supporting the printing service

uPrint printer supporting the printing service

9.     Seminars and training courses – Regular seminars and training courses on the use of the central IT services and the commonly used software tools are arranged throughout the year.

2. Recent Development

We have been actively enhancing the IT services and facilities every year. Some recent development is highlighted below:

  • Learning Environment – An experimental 3D printing service (http://www.its.hku.hk/services/tl/les/experimental-3d-printing) is newly introduced in the Chi Wah Learning Commons in summer of 2015 and a 3D printer is set up in the Student Advisory Services Zone on the 2/F for use by staff and students.
  • e-Learning Support – The one-stop eLearning hub of e-Learning related services under the “My eLearning” tab of HKU Portal is enhanced to help teachers and students to easily access their current and past Moodle courses. Users can also conveniently find information on where to get help, and get resources on teaching and learning services.
  • Research Support – High throughput computing (HTC) is introduced to explore the full potential of the University’s research computing facilities. With technology advancement, desktop PCs nowadays are powerful enough for general research computing use. The current setup of HTC service comprises a Linux backend server and 235 Windows-based PCs located in the Learning Commons as computer nodes that run HTC jobs only when the Learning Commons is closed, thereby maximizes the utilization of these PC resources, aiming to build a Green IT environment.
  • Unified Communication – The University has been replacing the Private Automated Branch Exchange (PABX) system for voice communication by the digital IP Phone system progressively. The digital system provides a platform for integrating synchronous communication services (telephony, video conferencing, instant messaging and presence information) with asynchronous communication services (voicemail, email, Short Messages Service and fax).
  • ITS Cloud – Our cloud server is a secure, resilient, cost effective and green computing platform for central services and departmental projects.  The ITS Cloud service is gaining popularity with a growing user base. To make it more readily available for departments to manage the subscribed ITS Cloud resources, a self-service portal management system is available.  For more details, please visit http://www.its.hku.hk/services/data-centre/hosting.
    We will continue to explore more potential of the ITS Cloud service to bring in other varieties of IT services for use by the University community.
  • Information Security Awareness – Information security (IS) is important as malicious software (malware including viruses and Trojan horses) and malicious websites are rampant in the Internet. We are continually promoting the IS measures and awareness among the University community, and undertaking assessment and reviews to identify possible areas for improvement.  Many new IS measures for enhanced digital resilience of the University have been put in place to cope with the fast changing malicious activities in the Internet over the past few years.  Please see http://www.its.hku.hk/services/infosec for further information, in particular on how to keep a Healthy PC.  Staff PCs are now required to install the data leaking prevention software (see details).

3. Information and Assistance 

University members are encouraged to visit ITS website (http://www.its.hku.hk) and ITS FAQ website (http://www.its.hku.hk/faq) to get information about our latest services. 

We will provide timely updates on our latest development in this bi-monthly newsletter (http://www.its.hku.hk/its-news) which covers topics that are of interest to the University members.

The following channels are available for students and staff to contact our Service Desk attended by our professional staff during office hours:

  • Visit in person at room CPD-1.64, 1/F, Chi Wah Learning Commons, Centennial Campus (phone: 3917 0123).
  • live chat  to have dialogue with our Service Desk officers through text messaging.

Besides, users can send email to ithelp@hku.hk to get assistance. Hope you will enjoy using our services and facilities.


M C Pong
Learning and User Services
Tel: 3917 6232
Email: mcpong@hku.hk