Home » IT Services News » IT Services News No. 170 (Aug 2014) » New Live Chat Service Offered by ITS Service Desk

New Live Chat Service Offered by ITS Service Desk

We are pleased to inform that a new communication channel, Live Chat, has been made available on July 14, 2014 for enhancing the support service of ITS Service Desk. 

This is a real time web-based text messaging tool and users can make use of this new support channel to get assistance from our Service Desk in addition to making in-person enquiries at CPD-1.64, 1/F, Chi Wah Learning Commons, phone or email enquiries during our opening hours.  This service will be particularly useful to those working overseas who would like to talk to our Service Officers directly (using text messaging instead of voice).

Live Chat Service           

Next time if you are looking for our assistance, please try out our new service channel at http://www.its.hku.hk/service-desk#livechat.


Veronica Yick
User Services
Tel: 3917 6285
Email: vyick@hku.hk