Home » IT Services News » IT Services News No. 164 July - Aug 2013 » Introducing the University's IT Services

Introducing the University's IT Services

  1. Welcome!
  2. Comprehensive IT Services
  3. Recent IT Development
  4. Information and Assistance


1. Welcome!

Welcome to all new students and colleagues joining the University family!

University members are welcome to use the University’s central IT services provided by Information Technology Services (ITS) to support their work and studies.  The commonly used IT services and our recent IT development are described below.


2. Comprehensive IT Services

We are committed to provide a comprehensive range of IT services to support the teaching, learning, research and administration activities of the University.  Most of the IT services are available around-the-clock which include:

  • HKU Portal – It is an intuitive and convenient platform for University members to access the central web-based services with single sign-on at https://hkuportal.hku.hk.  A user will see the HKU Portal as shown below after login with his HKU Portal UID (User IDentifier) and an associated PIN (password).

Snapshot of HKU Portal for Staff

HKU Portal

The following tabs can be found under HKU Portal offering a spectrum of various kinds of services:

  • MyPage - the Student Information System (SIS) for student-related information or the Human Capital Management System (HCMS) for staff information.
  • MyEmail - the HKU central email account (yourUID@hku.hk).
  • My eLearning - the University’s e-Learning Management System Moodle.
  • MyLibrary – the services provided by the Libraries through the MyLibrary system.
  • Events - University members can view and register to attend University events organized by departments through the central HKU Event Management System.
  • MyDepartment or MyFaculty – Staff will view the information provided by his/her department whereas students will view the information provided by his/her Faculty.


The follow services are worth special highlighting:

  • e-Learning Management System (LMS) – Moodle is a Learning Management System (LMS) widely used by education institutions around the world as a tool for creating online dynamic e-courses for students. All courses registered in the Student Information System will have the corresponding e-course template pre-created in Moodle to make it convenient for teachers to build up their e-courses.  More information on the HKU Moodle can be found at http://moodle-support.hku.hk/cms/.  For training and support, please refer to http://moodle-support.hku.hk/cms/?q=training/index.
  • Central Email Account – A central email account yourUID@hku.hk, accessible using the same HKU Portal UID/PIN, is provided for every student/staff members.  New students will be using the HKU Connect email service running on the Google Mail platform.  Staff will be using the central email and calendar services running on a Microsoft Exchange 2007 server (called HKUCC1 or HKUCC-COM). 
  • Network Services - The University network services are supported by a high-speed campus network with over 45,000 wired network points based on 10-Gigabit Ethernet backbone and Fast Ethernet technologies, and over 3,900 WiFi access points covering the central classrooms, public areas on the University campus and student residential halls.  Students and staff can follow the procedures to configure their devices to connect to the Universities WiFi network for full network access.  Before their mobile devices are configured, they can access the "HKU Open WiFi" service for web access within limited bandwidth. More details can be found here.

    Students and staff can also access free WiFi outside the campus at local tertiary education institutions, at WiFi hotspots in many public places operated by PCCW and Y5ZONE in Hong Kong, and at "eduroam" institutions throughout the world.  Please click here for details.

  • Research Services – ITS offers research computing support on using high-performance Linux clusters & international grid computing technologies.  The latest news and information is available at http://www.its.hku.hk/services/research.
  • Learning Commons – Chi Wah Learning Commons and The Oval are the campus hubs equipped with modern IT and AV facilities to encourage and facilitate individual and group study.

Chi Wah Learning Commons at the Centennial Campus

Learning Commons


The Oval on the first floor of Knowles Building

Oval Oval


  • Communal PCs – Communal PCs are available for use by students and staff at the Chi Wah Learning Commons, classroom CPD-3.14 in the Centennial Campus, classroom KB110 in Knowles Building and PC laboratories in Run Run Shaw Building (Room 101, 103 and 201) and the laboratories managed by the Faculty of Business and Economics and the Faculty of Education when they are not booked for classes.  Communal PCs can also be found in the University Libraries.

    The communal PCs are installed with up-to-date versions of commonly used PC software packages for word-processing, web page design, graphical/multimedia presentation, statistical analysis, etc.  Printing and copying services can also be found in some of the above locations.

  • Printing Service – “uPrint” service is a print anywhere service supported by ITS.  Users can print their documents at communal PCs or personal laptops, and pick up at any uPrint printer. It supports Windows/Macintosh (Mac and iOS, to be launched soon) and personal devices. For the printer location and other details, please refer to http://www.its.hku.hk/services/tl/lc/uprint.
  • Seminar and Workshops – Regular seminars and training courses/workshops on the use of the central IT facilities and the commonly used software tools are arranged throughout the year.


3. Recent IT Development

We have been actively enhancing the IT services and facilities every year. Some recent IT development at the University is highlighted below:

  • Learning Environment – The Chi Wah Learning Commons and the Oval were opened in September 2012.  In the second semester of 2012-2013, nine innovative classrooms were opened for use in the Centennial Campus. These innovative classrooms are having a very different design compared to conventional classrooms, providing another type of teaching spaces for class instruction, tutorials and various kinds of interactive and group activities. Teachers please contact the Examinations Unit of the Registry to book the innovative classroom.

An Innovative Classroom

Innovative Classroom


  • e-Learning Support – In the cyber learning space, ITS is working with various parties, most notably the eLearning Pedagogical Support Unit of the Centre for Enhancement in Teaching and Learning, the Faculty of Education and the Libraries, to support and enhance the central Learning Management System Moodle which has been upgraded from version 2.3 to 2.44 in August 2013.

    The university has adopted the Panopto system as the centrally support platform for recording lectures for viewing by students over the network. The lecture recordings can be easily linked with the Moodle courses. 

  • Unified Communication – The University has started to replace the Private Automated Branch Exchange (PABX) system for voice communication by the digital IP Phone system progressively. The digital system can provide a platform for integrating real-time communication services, such as telephony, video conferencing, instant messaging and presence information, with non-real-time communication services, such as voicemail, email, Short Messages Service (SMS) and fax. 
  • ITS Cloud – Our cloud server development is progressing well to enhance the University's private cloud computing and collaboration services.  To make the cloud services readily available for use by departments, a self-service portal management system for managing the HKU Private Cloud resources is available for use by the subscribed departments.  For more details, please visit http://www.its.hku.hk/services/data-centre/hosting.  We will continue to explore more potential of the cloud services to bring in other varieties of IT services for use by the University community.
  • Information Security Awareness – Information security is important as malicious software and malicious websites are rampant in the Internet. We are continually promoting the information security measures and awareness among the University community, and undertaking assessment and reviews to identify possible areas for improvement.  Many new information security measures have been put in place to cope with the fast changing hacking and malicious activities in the Internet over the past few years.  Please see http://www.its.hku.hk/services/infosec for further information, in particular on how to keep a Healthy PC.


4. Information and Assistance

University members are recommended to visit our web site (http://www.its.hku.hk) and FAQs (http://www.its.hku.hk/faq) to get more information about our latest services from time to time.

Besides, we will provide timely updates on our latest development in this bi-monthly newsletter (http://www.its.hku.hk/its-news) which covers topics that are of interest to the University members.

Students and staff can contact our Helpdesk attended by our professional staff during office hours in Room 104, Run Run Shaw Building (phone: 2859 2480) who will provide advice and assistance on using our services. They can also make use of the electronic helpdesk to record an enquiry (requires login with HKU Portal UID/PIN) or send email to ithelp@hku.hk

Hope you will enjoy using our services and facilities.


M C Pong
Tel: 3549 5232
Email: mcpong@hku.hk