Computer News No. 110 July-Aug. 2004

Update of Technical Services Offered by Computer Centre

    Computer Centre has been offering Technical Support Services for departments based on cost-recovery arrangements for many years. Such services include Computer Equipment Maintenace (CEM) Service based on annual subscription, full-time or part-time technician service for departments as well as ad hoc technician service based on hourly charges.  Our Centre's technical support team also handle trouble-shootings of problems related to the campus network infrastructure that are encountered by our users.  Due to the limited number of technicians in Computer Centre and its recent staff loss in this area, Computer Centre would like to announce the service hours of its technician services be revised as follows with effect from September 2004:

                Monday to Friday      -     from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:30 p.m.
                Saturday                    -     from 9:00 a.m. to 1:00 p.m.
                Sunday, public holidays and university holidays   -  service closed