For each user account on the HKUSUA and HKUCC servers, a default amount of 120MB disk space is allocated. For accounts on the GRADUATE server, the disk quota limit is 10MB.
Computer Centre has implemented a facility whereby you can borrow some disk space temporarily from the system for an hour so that you can delete the unwanted emails to reduce your disk usage and restore the normal function of your email account.
Click the "Check and Adjust Disk Quota" link at the top and you
will be asked to choose one of the three email servers (HKUCC, HKUSUA or
GRADUATE) to login. Then you will be prompted to login using your
account name (UID or username) and password (PIN). After you have
logged in successfully, you will see the following web page:
|If you have exceeded your disk quota,
the usage figure will appear in red. Click the "Confirm" button
to borrow some temporary disk quota for an hour from the system so you
can login webmail and start to delete old email. The system will
temporarily increase your disk quota in 10 minutes so that you can delete
unwanted folders and email messages.
Please refer to the webpage http://www.its.hku.hk/faq/email.htm#quota2 for the procedure of deleting emails.
You should also check the other email folders such as the "sent-mail", "spam-of-yyyymm" or "Trash". These folders often take up a large amount of your disk space.
After you have deleted the unwanted email, wait for 10 minutes before
you query your disk usage again. The disk usage figure should come
down. If not, you probably have some large files (not email) stored
in your account. (See below on how to delete them.)
You may use either:
(1) FTP program for Windows - see http://www.its.hku.hk/news/ccnews92/helpdesk.htm on its usage.
(2) FTP function in the IE browser - see http://www.its.hku.hk/news/ccnews109/helpdesk.htm on its usage.