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Why I can't login the HKU Portal?

  1. Why I can't login the HKU Portal?
  2. I cannot access HKU Portal on my iPad/iPhone. Why?
  3. I encounter Error 404 when I login HKU Portal. What should I do?

Why I can't login the HKU Portal?

  1. Mark sure you login HKU Portal via the login page https://hkuportal.hku.hk
  2. Make sure you are using the correct HKU Portal UID and PIN.
  3. Check whether the pop-up blocker is turned off for your browser.
  4. Make sure you are a current HKU member and your account is not expired due to completion of study or termination of employment.
  5. HKU Portal is not available to graduates.

I cannot access HKU Portal on my iPad/iPhone. Why?

Turn on your iPad/iPhone and go to "Settings" > "Safari":

  1. Block Cookies has to be either "From third parties and advertisers" or "Never". Then choose "Advanced".

    Block Cookies
     

  2. Check to make sure JavaScript is "ON".
    JavaScript

I encounter Error 404 when I login HKU Portal. What should I do?

In case you encounter this problem, please try the following workaround:

For iPhone users

  1. Open Safari and tap the new page button.
  2. Tap Private and +.
  3. Type https://hkuportal.hku.hk.
  4. Tap AA and Request Desktop Website.  Login HKU Portal.

For Mac users

  1. Open Safari, click Clear History and Website Data.
  2. Select clear all history and click Clear History.

 

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