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Frequently Asked Questions - uPrint
- How to print using the uPrint service?
- How to do photocopying using the uPrint service?
- How to check the printing units balance?
- What is the charge for using the uPrint service?
- How to purchase printing units for using uPrint service?
- How to purchase printing units for using uPrint service via Add Value Machine (AVM)?
- How to enquire/cancel a print job?
- How to print multiple pages on a single sheet?
- How to print a PDF file?
- How to remove the saved password in Windows 10 for uPrint?
- Why the printout does not fit well into A4 size and looks different from my document on screen?
- What is the maximum file size of a document that can be printed?
- What should I do if printing problem occurs (e.g. paper jam, toner low or out of paper)?
- What are the supported paper sizes?
- How to check my uPrint transaction records (print/copy/top-up)?
- What is the minimum no. of printing units required to do photocopying?
- I have sufficient printing units under my account. However, I see the error “Insufficient balance for printing” when retrieving print jobs.
- How to clear error alert on uPrint printers?
- What should I do if I see the message "Copy limit reached. Copy job cannot be completed"?
- My Windows PC has installed BullGuard anti-virus software and I cannot use uPrint. What can I do?
- Why I can’t print using Web Printing?
- Why I can’t find my print jobs after submission?
- How to shorten the waiting time for getting a print job?