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Frequently Asked Questions - uPrint

  1. How to print using the uPrint service?
  2. How to do photocopying using the uPrint service?
  3. How to check the printing units balance?
  4. What is the charge for using the uPrint service?
  5. How to purchase printing units for using uPrint service?
  6. How to purchase printing units for using uPrint service via Add Value Machine (AVM)?
  7. How to enquire/cancel a print job?
  8. How to print multiple pages on a single sheet?
  9. How to print a PDF file?
  10. Why the printout does not fit well into A4 size and looks different from my document on screen?
  11. What is the maximum file size of a document that can be printed?
  12. What should I do if printing problem occurs (e.g. paper jam, toner low or out of paper)?
  13. What are the supported paper sizes?
  14. How to check my uPrint transaction records (print/copy/top-up)?
  15. What is the minimum no. of printing units required to do photocopying?
  16. I have sufficient printing units under my account. However, I see the error “Insufficient balance for printing” when retrieving print jobs.
  17. How to clear error alert on uPrint printers?
  18. What should I do if I see the message "Copy limit reached. Copy job cannot be completed"?
  19. My Windows PC has installed BullGuard anti-virus software and I cannot use uPrint. What can I do?