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Frequently Asked Questions - uPrint
- How to check the balance of your printing units?
- How to enquire/cancel a print job?
- How to print a document in WORD or Microsoft Office applications?
- How to print multiple pages on a single sheet?
- Where can I purchase additional LASER PRINTING UNITS for using uPrint?
- What is the charging scheme for laser printing?
- How to print a PDF file?
- What is the maximum file size of a document that can be printed?
- What should I do if printing problem occurs (e.g. paper jam, toner low or out of paper)?
- What page size are being supported?
- How to collect my print out when using the uPrint service?
- How to check my uPrint transaction records (print/copy/top-up)?
- How to purchase printing units for using uPrint service?
- How to make photocopy in Learning Commons/the Oval/the Curve?
- How to remove the saved password in Windows 10 for uPrint?
- How to remove the saved password in Windows 8 for uPrint?
- How to remove the saved password in Windows 7 for uPrint?
- How to remove the saved password in Macintosh computer for uPrint?
- What is minimum no. of printing units required for performing photocopying using uPrint?
- I have sufficient no. of printing units in my uPrint account. However, I got the message “Quota exceeded” when retrieving print job from the uPrint printer.
- What should I do if I used wrong HKU Portal UID / PIN or without preceding “hkupc2\” before the UID when submitting print job in Mac?
- Why the submitted print job is missing (printing from Adobe Reader 10.x on Mac OS X 10.5)?
- How to clear error alert on uPrint printers?
- How to use uPrint in Learning Commons?
- What should I do if I see the message "Copy limit reached. Copy job cannot be completed"?
- My Windows PC has installed BullGuard anti-virus software and I cannot use uPrint. What can I do?
- Printing problem with macOS High Sierra (10.13)
- How to purchase printing units for using uPrint service via Add Value Machine (AVM)?