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I cannot connect to Campus LAN (Cable) Network

Check the following:

  1. You must first register your network card in the HKU Portal by visiting the HKU Portal > Campus Information Services > Central IT Services > Register Network Cards.
     
  2. There may be problems with the IP address of your PC.

    (i) You must configure your PC to "obtain an IP address automatically".

    (ii) A previous IP address may have been used in your PC. Click here to see how to obtain an IP address from the DHCP server.

    Note:

    For accessing the campus network services outside the University network, you will need to first login the HKUVPN gateway using your HKU Portal UID and PIN.  See https://www.its.hku.hk/documentation/guide/network/remote/hkuvpn2fa for the configuration and connection steps for making HKUVPN connection.

    Q2.1: I received a COMPUTER or NETWORK ABUSE warning from the Information Technology Services and now I cannot connect to the network

See FAQ - what constitues computer and network abuse.

Q2.2: Sometimes I can't login the HKUVPN network even though my account information is correct.

Select "Never dial a connection" in your Internet Explorer (IE) browser :
In IE, click menu Tools
> Internet Options
> Connections
> select "Never dial a connection"

 

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