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I cannot access my account to read my e-mail. What can be the reasons?

You should check the following carefully:

  1. You must login with the correct account name and password.
     
  2. You may have used your e-mail alias instead of your account name.
     
  3. If you are using client e-mail software such as Outlook, please check and ensure that your client e-mail software is configured correctly with the following settings:

    POP3 server : graduate.hku.hk
    Return address : username@graduate.hku.hk
    SMTP server : Your ISP's smtp server name
     

  4. If you have checked all the above and still fail, please call the ITS Service Desk at 3917 0123 during office hours or send email to ithelp@hku.hk.