You should check the following carefully:
You must login with the correct account name and password.
You may have used your e-mail alias instead of your account name.
If you are using client e-mail software such as Outlook, please check and ensure that your client e-mail software is configured correctly with the following settings:
POP3 server : graduate.hku.hk
Return address : email@example.com
SMTP server : Your ISP's smtp server name
- If you have checked all the above and still fail, please call the ITS Service Desk at 3917 0123 during office hours or send email to firstname.lastname@example.org.