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Frequently Asked Questions

  1. Account Management Services
     
  2. Cloud Services
    1. ​Office 365 ProPlus for Staff
    2. Office 365 ProPlus for Students
       
  3. Communication Services
    1. Bulk Email Delivery
    2. eNotices System
    3. Collaboration
      1. Central SharePoint 2016 Service
      2. Document Management System (DMS)
      3. Auto-updated Mailing List
    4. Email and Calendar
      1. Webmail
        1. RC Webmail
        2. Central Email/Calendar Service for Staff (HKUCC1) - Microsoft Exchange Server 2013
        3. graduate.hku.hk Email Service
      2. General
      3. HKU Connect Mail
        1. HKU Connect Mail for Students
        2. HKU Connect Mail for Graduates
      4. Mail Client
        1. Outlook
      5. Email Archive Service - Microsoft Exchange 2013
      6. Spam Quarantine
      7. Mailman
    5. Zoom
      1. Meeting scheduling and meeting ID
      2. Breakout room
      3. Share Screen
      4. Recording
      5. Meeting control and roles of hosts
      6. Chat
      7. Whiteboard and annotate
      8. Transfer of Zoom account
      9. Security and privacy of Zoom
      10. Reports
    6. Microsoft Teams
      1. General
      2. Meetings
        1. Schedule Meetings
        2. Join Meetings
        3. In-meeting controls
      3. Teams and Channels
      4. Chat
      5. Security and Privacy
    7. Information Rights Management
    8. Mobile Applications
      1. Attendance@HKU
        1. Attendance@HKU for Administrators
        2. Attendance@HKU for Attendees
           
  4. Data Centre Services
    1. ​Hosting Services
      1. ITS Cloud
         
  5. Information Security
    1. Awareness
    2. Software Asset Management System
    3. HKU 2-Factor Authentication (2FA)
    4. Server Compliance
    5. Incident Response Service
       
  6. Information Systems
    1. Web Site Support
      1. General
      2. Web Server Cloud
        1. FAQ on migration to new web server cloud running CentOS 8
      3. web.hku.hk
    2. HKU Event Management System (HKUEMS)
    3. HKU Portal
    4. SIS (Student Information System)
    5. HCMS (Human Capital Management System)
       
  7. Network Services
    1. WiFi
    2. LAN
    3. Remote Access (HKUVPN)
    4. Network Management
       
  8. Personal Device Support
    1. Installation Service
    2. Use of PC Services
      1. Internet Explorer 11
      2. Internet Explorer 10
      3. Windows 8
    3. Software
      1. Computer Viruses & Trojan Horses
        1. General
        2. Sophos for Windows 10/8.1
        3. Sophos for MAC OSX 10.6 or above
      2. PDF X-Change PRO
      3. MATLAB
      4. Qualtrics
    4. Virtual PC
  9. Research Computing Support
     
  10. Teaching & Learning
    1. eLearning Services
      1. Moodle
        1. Teachers
        2. Students
      2. Panopto
    2. Learning Commons
      1. uPrint
    3. Learning Environment
      1. Centrally Timetabled Classrooms
         
  11. Learning Facilities
    1. ​PC Availability
       
  12. Telephony
    1. IP Phone Systems
      1. Simultaneous Ring
         
  13. Others
    1. Charging Rate for Cost-Recovery Services Offered by ITS