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Frequently Asked Questions

  1. Account Management Services
     
  2. Cloud Services
    1. ​Office 365 ProPlus for Staff
    2. Office 365 ProPlus for Student
       
  3. Communication Services
    1. Bulk Email Delivery
    2. eNotices System
    3. Collaboration
      1. Central SharePoint 2013 Service
      2. Document Management System (DMS)
      3. Auto-updated Mailing List
    4. Email and Calendar
      1. Webmail
        1. RC Webmail
        2. Central Email/Calendar Service for Staff (HKUCC1) - Microsoft Exchange Server 2013
        3. graduate.hku.hk Email Service
      2. General
      3. HKU Connect Mail
        1. HKU Connect Mail for Students
        2. HKU Connect Mail for Graduates
      4. Mail Client
        1. Outlook
      5. Email Archive Service - Microsoft Exchange 2013
      6. Spam Quarantine
      7. Mailman
    5. Multi-media Conferencing
    6. Information Rights Management
       
  4. Data Centre Services
    1. ​Hosting Services
      1. ITS Cloud
         
  5. Information Security
    1. Awareness
    2. Software Asset Management System
    3. HKU 2-Factor Authentication (2FA)
    4. Server Compliance
    5. Incident Response Service
       
  6. Information Systems
    1. Web Site Support
      1. General
      2. Web Server Cloud
      3. web.hku.hk
    2. HKU Event Management System (HKUEMS)
    3. HKU Portal
    4. SIS (Student Information System)
    5. HCMS (Human Capital Management System)
       
  7. Network Services
    1. WiFi
    2. LAN
    3. Remote Access (HKUVPN)
    4. Network Management
       
  8. Personal Device Support
    1. Installation Services
    2. Use of PC Services
      1. General
      2. Internet Explorer 11
      3. Internet Explorer 10
      4. Windows 8
      5. Windows 7
    3. Software
      1. Computer Viruses & Trojan Horses
        1. General
        2. Sophos for Windows 10/8.1/7
        3. Sophos for MAC OSX 10.6 or above
      2. PDF X-Change PRO
         
  9. Research Computing Support
     
  10. Teaching & Learning
    1. eLearning Services
      1. Moodle
        1. Teachers
        2. Students
      2. Panopto
    2. Learning Commons
      1. uPrint
    3. Learning Environment
      1. Centrally Timetabled Classrooms
         
  11. Learning Facilities
    1. ​PC Availability
       
  12. Telephony
    1. IP Phone Systems
      1. Simultaneous Ring
         
  13. Others
    1. Charging Rate for Cost-Recovery Services Offered by ITS