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User Guide on HKU Connect Email Service for Students

HKU Connect is the student email service powered by Google.  It supports unlimited disk quota, indexed email search, industry standard spam control, calendaring, and ActiveSync for mobile devices.  Students can continue using their email address HKUPortalUID@connect.hku.hk after graduation.   


Ways to Access HKU Connect Email Service

1. Web access

Login HKU Portal and click the MyEmail tab. 

(If you cannot access the MyEmail tab, please try the steps at https://www.its.hku.hk/faq/personal/pc/general/delete-browsing-history to configure your browser.)

Important Note:

Please turn on "Less secure app access" by following the steps below:

1. Go to "Settings".  Under the tab "Accounts and Import" and "Change account settings", click "Other Google Account settings". 

2. Under the left menu, click "Security".  Turn on "Less secure app access".

2. IMAP configuration

Please activate IMAP under HKU Connect (first-time only) before you can access your mail using IMAP email client (steps: https://www.its.hku.hk/faq/email/connect/enable-imap).

Server settings

   
Incoming mail server: imap.gmail.com
Outgoing mail server (SMTP): smtp.gmail.com
User name: <HKU Portal UID>@connect.hku.hk
Password: <HKU Portal PIN>

Notes:

a. IMAP requires SSL on port 993
b. SMTP requires TLS on port 587
c. Outgoing server requires authentication (user name and password same as mail server)
d. More on IMAP: http://mail.google.com/support/a/connect.hku.hk/bin/topic.py?hl=en&topic=12913

3. POP3 configuration

Please activate POP under HKU Connect (first-time only) before you can access your mail using POP email client (steps: https://www.its.hku.hk/faq/email/connect/enable-pop).

Server settings

   
Incoming mail server: pop.gmail.com
Outgoing mail server (SMTP): smtp.gmail.com
User name: <HKU Portal UID>@connect.hku.hk
Password: <HKU Portal PIN>

Notes: 

a. POP3 requires SSL on port 995
b. SMTP requires TLS on port 587
c. Outgoing server requires authentication (username and password same as incoming mail server)
d. More on POP3: http://mail.google.com/support/a/connect.hku.hk/bin/topic.py?hl=en&topic=12912

4. iOS devices

Please visit https://www.its.hku.hk/documentation/guide/email/connect/ios

5. Android devices

Please visit https://www.its.hku.hk/documentation/guide/email/connect/android