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User Guide on HKU Connect Email Service for Graduates

All graduates of 2012 and beyond can continue using their HKU Connect accounts powered by Google after graduation.

Note: For graduates who will travel to locations where Google service may not be accessible, please forward your graduate email account to another non-Google email account before leaving Hong Kong.  Click http://support.google.com/mail/bin/answer.py?hl=en&answer=10957 for the setup procedure on email forwarding. 


Ways to Access HKU Connect Email Service

1. Web access

Graduates can access HKU Connect email via http://webmail.hku.hk.

(If you are unable to access your email, please follow the guidelines available at https://www.its.hku.hk/faq/personal/pc/general/delete-browsing-history to configure your browser)

Important Note: 

Please turn on "Allow less secure apps" via HKU Connect: 

After login, go to Setting > Accounts > select "Google Account settings" under Chang account settings > "Apps with account access" under Sign-in & security.
 

2. IMAP configuration

Please do a one-time activation of IMAP under your HKU Connect account before you can access your mail using IMAP email client.  To enable IMAP for your HKU Connect account, please refer to the FAQ at https://www.its.hku.hk/faq/email/connect/enable-imap

Server settings

   
Incoming mail server: imap.gmail.com
Outgoing mail server (SMTP): smtp.gmail.com
User name: <HKU Portal UID>@connect.hku.hk
Password: <HKU Portal PIN> (password of your graduate email account)

Note:

IMAP requires SSL on port 993
SMTP requires TLS on port 587
Outgoing server requires authentication (user name and password same as mail server)

More on IMAP related issues: http://mail.google.com/support/a/connect.hku.hk/bin/topic.py?hl=en&topic=12913
 

3. POP3 configuration

Please do a one-time activation of POP under your HKU Connect account before you can access your mail using POP email client. To enable POP3 for your HKU Connect account, please refer to the FAQ at https://www.its.hku.hk/faq/email/connect/enable-pop

Server settings

   
Incoming mail server: pop.gmail.com
Outgoing mail server (SMTP): smtp.gmail.com
User name: <HKU Portal UID>@connect.hku.hk
Password: <HKU Portal PIN> (password of your graduate email account)

Note: 

POP3 requires SSL on port 995
SMTP requires TLS on port 587
Outgoing server requires authentication (username and password same as incoming mail server)

More on POP3 related issues: http://mail.google.com/support/a/connect.hku.hk/bin/topic.py?hl=en&topic=12912
 

4. iOS

Please visit https://www.its.hku.hk/documentation/guide/email/connect/ios for the procedure to set up HKU Connect email service on your iOS devices.
 

5. Android

Please visit https://www.its.hku.hk/documentation/guide/email/connect/android for the procedure to set up HKU Connect email service on your Android devices.