Please refer to the following table for the respective ways to change your PIN/account password-
| Can remember HKU Portal PIN/Account Password | Forgot HKU Portal PIN/Account Password | |
|---|---|---|
| Staff and students | Please change your PIN under HKU Portal (login https://hkuportal.hku.hk > type "PIN" in the Search field > click the link "Change HKU Portal PIN"). |
If you have registered your alternate email address, mobile phone number or secret question with ITS, click the link “Forgot your PIN/Passwords” under the login page of HKU Portal or go to https://extranet.hku.hk/itpwdpol/servlet/recoverPassword. You can reset your PIN online by following the instructions provided.
(* For staff and students who wish to register/update your alternate email address and mobile phone number with ITS, please login HKU Portal at https://hkuportal.hku.hk > type “contact info” in the Search field > click the link “Register Contact Info with ITS”.) If you have not registered the above information with ITS, please submit CF111 - Application for Change of HKU Portal PIN (you can complete the form using Adobe Acrobat Reader or PDF-XChange PRO) and send a copy of your staff/student card to ithelp@hku.hk. Alternatively, you can submit CF-111 and show your staff/student card in person at 1/F, Library Building (Old Wing). |
| Departmental account holders |
Please change your PIN under HKU Portal (login https://hkuportal.hku.hk > type "PIN" in the Search field > click the link "Change HKU Portal PIN"). |
Please submit CF112 "Application for Change of Password for Special Computer Systems/Departmental Accounts". |
| Graduates |
Please change your password via the following links- For @graduate.hku.hk- https://www.its.hku.hk/account/graduate/changepassword/ For @connect.hku.hk- https://www.its.hku.hk/account/graduate/changepassword/connect/ |
Please fill in the password reset form |
| Retirees | Please change your PIN under HKU Portal (login https://hkuportal.hku.hk > type "PIN" in the Search field > click the link "Change HKU Portal PIN"). |
Please submit CF111 - Application for Change of HKU Portal PIN (you can complete the form using Adobe Acrobat Reader or PDF-XChange PRO) and send a copy of your identity proof e.g. personal Octopus card bearing your name to ithelp@hku.hk. Alternatively, you can submit CF-111 and show your identity proof in person at 1/F, Library Building (Old Wing). |