Please refer to the following table for the respective ways to change your PIN/account password-
| Can remember HKU Portal PIN/Account Password | Forgot HKU Portal PIN/Account Password | |
|---|---|---|
| Staff and students | Please change your PIN under HKU Portal (login https://hkuportal.hku.hk > type "PIN" in the Search field > click the link "Change HKU Portal PIN"). |
If you have registered your alternate email address, mobile phone number or secret question with ITS, click the link “Forgot your PIN/Passwords” under the login page of HKU Portal or https://extranet.hku.hk/itpwdpol/servlet/recoverPassword. You can reset your PIN online by following the instructions provided. For detail procedures, please also refer to https://www.its.hku.hk/documentation/guide/account/reset-pin-online.
(* For staff and students who wish to register/update your alternate email address and mobile phone number with ITS, please login HKU Portal at https://hkuportal.hku.hk > type “contact info” in the Search field > click the link “Register Contact Info with ITS”.) If you have not registered any of the above information with ITS, Please complete CF111 "Application for Change of HKU Portal PIN" at https://www.its.hku.hk/itsform/forms/cf111.pdf and return it by email to ithelp@hku.hk or by fax to 2540 2970 together with a copy of your student/staff card for identity verification. Alternatively, you can return the completed form in person to 1/F, Library Building (Old Wing). |
| Departmental account holders | Please change your PIN under HKU Portal (login https://hkuportal.hku.hk > type "PIN" in the Search field > click the link "Change HKU Portal PIN"). |
Please submit CF112 "Application for Change of Password for Special Computer Systems/Departmental Accounts". |
| Graduates |
Please change your password via the following links- For @graduate.hku.hk- https://www.its.hku.hk/account/graduate/changepassword/ For @connect.hku.hk- https://www.its.hku.hk/account/graduate/changepassword/connect/ |
Please fill in the password reset form |
| Retirees |
Please complete CF111 "Application for Change of HKU Portal PIN" at https://www.its.hku.hk/itsform/forms/cf111.pdf and return it by email to ithelp@hku.hk or by fax to 2540 2970 together with a copy of your student/staff card for identity verification. Alternatively, you can return the completed form in person to 1/F, Library Building (Old Wing). |
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