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ITS Maintenance on Oct 7, 2018

ITS Maintenance Window on Oct 7, 2018

The following maintenance work will be carried out on Oct 7, 2018 (this Sunday) and the major services to be affected include:

  1. WiFi service at various areas of the campus: Saturday 11:00 pm - Sunday 7:00 am - 11:00 am;
  2. Internet service in the Main Campus: Sunday 8:00 am - 10:00 am; and
  3. Internet service in the KTC Campus: Sunday 10:00 am - noon.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

The details of all maintenance works are shown below:

Date

Time

Maintenance on

Service to be affected

Oct 7, 2018
(Sun)

7:00 am - 9:00 am

WiFi controllers at various areas of the campus for firmware upgrade

WiFi service in the following areas may experience interruption of maximum 30 minutes during the maintenance period:

  • The Prince Philip Dental Hospital
  • Hui Oi Chow Science Building (1/F to 4/F)
  • Kadoorie Biological Sciences Building
    Knowles Building (2/F, 4/F and 7/F)
  • Kennedy Town Centre
  • Library Building (G/F, New Wing)
  • Meng Wah Complex (Lecture theatres and 4/F)
  • Runme Shaw Building
  • Run Run Shaw Building
  • T.T. Tsui Building
  • Fung Ping Shan Building

9:00 am - 11:00 am

WiFi connectivity in campus may experience interruption of maximum 30 minutes during the maintenance period.

  • Graduate House (Residential floors)
  • Queen Mary Hospital (except Block T)
  • Faculty of Medicine Laboratory Block
  • Faculty Medicine Building William M.W. Mong Block
  • Laboratory Animal Unit
  • Dexter Man Building
  • Stanley Ho Sports Centre
  • Madam S.H. Ho Residence (G/F)
  • Cyberport 4

8:00 am - 9:00 am

3 departmental web servers for OS patch update

Each of the affected web servers will experience a 30-minute interruption.
(Note: The webmasters of these web servers have been informed separately of this maintenance.)

8:00 am - 10:00 am

Internet firewalls supporting the network services for system upgrade

There will be a 1-minute interruption to the Internet service supporting the Main Campus.

10:00 am - noon

There will be a 1-minute interruption to the Internet service supporting the KTC Campus.

9:00 am - 10:00 am

NTP (Network Time Protocol) time server for OS patch update

Time synchronization via HKU NTP server (ntp.hku.hk) will experience a 15-minute service interruption.

9:00 am - 10:00 am

Central servers supporting personal websites for OS patch update

Personal websites hosting on http://web.hku.hk will experience a 15-minute service interruption.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.