Home » What's New » ITS Maintenance on Jul 7-8, 2018

ITS Maintenance on Jul 7-8, 2018

ITS Maintenance Window on Jul 7-8, 2018

The following maintenance work will be carried out on July 7-8, 2018 (this Saturday and Sunday) and the major services to be affected include:

  1. All in-house developed applications under HKU Portal and applications running on https://extranet.hku.hk: Saturday 6:00 pm - Sunday midnight;
  2. Oracle Financials System: Saturday 9:00 pm - Sunday midnight; and
  3. Network services: Sunday 8:00 am - 12:30 pm.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

The details of all maintenance works are shown below:

Date

Time

Maintenance on

Service to be affected

Jul 7, 2018
(Sat)

1:00 pm - 4:00 pm

Web servers (www.hku.hk, intraweb.hku.hk, www.cpao.hku.hk, www.*hkusu.hku.hk, www4.hku.hk, www.maps.hku.hk) for OS patch update

Each of the affected web servers will experience a 30-minute interruption.

1:00 pm - 9:00 pm

135 departmental web servers for OS patch update

Each of the affected web servers will experience a 30-minute interruption.

(Note: The webmasters of these web servers have been informed separately of this maintenance.)

9:00 pm - 10:00 pm

Server supporting ServiceNow system for OS patch update

ITS self-reporting system and eForm system (https://itsnow.hku.hk) will experience a 5-minute service interruption.

Jul 7-8, 2018
(Sat - Sun)

6:00 pm (Sat) - midnight (Sun)

Central servers supporting various applications for OS patch update

The following services will experience three 5-minute service interruption:

- All in-house developed applications under HKU Portal (note: applications under Human Capital Management System (HCMS) and Student Information System (SIS) will NOT be affected).

- Applications running on https://extranet.hku.hk including online reset of HKU Portal PIN.

9:00 pm (Sat) - midnight (Sun)

Servers supporting Oracle Financials System for OS patch update

Oracle Financials System will be suspended.

Jul 8, 2018
(Sun)

Midnight - 2:00 am

High definition video conferencing servers for OS patching

High definition multi-party conferencing service will be suspended.

8:00 am - 10:00 am

Internet firewalls supporting the network services for system upgrade

There will be a 1-minute interruption to the Internet service supporting the Main Campus.

10:00 am - 12:30 pm

Another 3-minute interruption to the network services supporting the whole campus network.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.