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ITS Maintenance on May 5-6, 2018

ITS Maintenance Window on May 2018

The following maintenance work will be carried out on May 5-6, 2018 (this Saturday and Sunday) and the major services to be affected include:

  1. IP phones: Saturday 11:00 pm - Sunday 1:00 am;
  2. Services supported by Human Capital Management System (HCMS) : Sunday 5:00 am - noon;
  3. Services supported by Student Information System (SIS): Sunday 8:00 am - 10:00 am; and
  4. Network services in Cyberport 4 and Kennedy Town Center: Sunday 8:00 am – 8:30 am.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

The details of all maintenance works are shown below:

Date

Time

Maintenance on

Service to be affected

May 5, 2018
(Sat)

 

 

8:00 pm - 10:00 pm

HKUCC email server for OS upgrade

Delay in forwarding emails from @hkucc.hku.hk to @hku.hk accounts.

10:00 pm - 11:59 pm

Adobe Connect server for system patching

Adobe Connect web conference service will be suspended.

May 5-6, 2018
(Sat-Sun)

11:00 pm (Sat) - 1:00 am (Sun)

IP phones

All IP phones with numbers 3917-xxxx will experience intermittent interruptions, each within 30 seconds. Ongoing calls will not be affected.

11:00 pm (Sat) - 1:00 am (Sun)

The function for generating PDF file in Outside Practice Management System

The function for generating PDF file in Outside Practice Management System will be suspended during the maintenance period.

May 6, 2018
(Sun)

Midnight - 2:00 am

High definition video conferencing servers for OS patching

High definition multi-party conferencing service will be suspended.

5:00 am - noon

Central servers supporting Human Capital Management System (HCMS) for configuration update

Access to services supported by HCMS such as apply leave, view pay slip, Personal and Family Data Form, etc. will be suspended.

8:00 am - 8:30 am

Firewalls supporting the networks at Cyberport 4 (CP4) and Kennedy Town Center (KTC)

Network services in CP4 and KTC will experience a 2-minute interruption.

8:00 am - 10:00 am

Central servers supporting Human Capital Management System (HCMS) and Student Information System (SIS) for OS patching

HCMS and SIS will be affected by two 5-minute interruptions.

10:00 am - 11:30 am

ITS website (www.its.hku.hk) for version upgrade

ITS website will be temporarily inaccessible for 5 minutes during the upgrade.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.