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ITS Maintenance on Jan 6-7, 2018

ITS Maintenance Window on Jan 6-7, 2018

The following maintenance work will be carried out on Jan 6-7, 2018 (this Saturday and Sunday) and the major services to be affected include:

  1. Human Capital Management System (HCMS) by staff: Sunday 6:00 am - 2:00 pm;
  2. Staff access to HKU Portal; Sunday 10:00 am - noon; and
  3. Campus network services in the Queen Mary Hospital: Sunday 9:00 am - 1:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

The details of all maintenance works are shown below:

Date

Time

Maintenance on

Service to be affected

Jan 6-7, 2018
(Sat-Sun)

11:00 pm - 1:00 am

Upgrading the function for generating PDF file in certain systems

The function for generating PDF file in the following systems will be suspended during the maintenance period:

- Performance Review and Staff Development (PRSD) System

- Career Opportunities webpage (jobs.hku.hk)

- Outside Practice Management System

Jan 7, 2018
(Sun)

6:00 am - 2:00 pm

Human Capital Management System (HCMS) for disaster recovery drill

Access to all HCMS applications will be suspended.

8:00 am - 4:00 pm

Departmental web servers for OS patch update

Each of the affected servers will experience a 30-minute interruption. (Note: The webmasters of these web servers had been informed separately of this maintenance.)

9:00 am - 11:00 am

Web servers (www.hku.hk, www4.hku.hk, intraweb.hku.hk, www.cpao.hku.hk, hkucms.hku.hk, www.hkusu.hku.hk) for OS patch update

Each of the affected servers will experience a 30-minute interruption.

9:00 am - 1:00 pm

Backbone equipment supporting the campus network services in the Queen Mary Hospital

All campus network services in the Queen Mary Hospital will experience 2 short interruptions, each in less than 1 minute.

10:00 am - noon

HKU Portal for disaster recovery drill

Staff access to HKU Portal will be suspended.

9:30 pm - 11:00 pm

Webmail for graduate.hku.hk for version upgrade

- Access to the login page under webmail.hku.hk will experience a 5-minute interruption

- Graduates using @graduate.hku.hk will not be able to access their emails via webmail.hku.hk during the maintenance period.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.