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ITS Maintenance on Dec 3, 2017

ITS Maintenance Window on Nov 4-5, 2017

The following maintenance work will be carried out on Dec 2-3, 2017 (this Saturday and Sunday) and the major services to be affected include:

  1. Learning Environment Booking System: Saturday 2:00 pm - 4:30 pm;
  2. Degree Audit Reports System: Sunday 8:00 am – 8:20 am; and
  3. Access to HKU Portal and all applications using HKU Portal UID/PIN to authenticate: Sunday 9:00 am - 10:00 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

The details of all maintenance works are shown below:

Date

Time

Maintenance on

Service to be affected

Dec 2, 2017
(Sat)

2:00 pm - 4:30 pm

Learning Environment Booking System for deployment of PC Booking App

The Learning Environment Booking System will be suspended.

Dec 3, 2017
(Sun)

8:00 am - 8:20 am

Degree Audit Reports System to update the system configuration

Degree Audit Reports System will be suspended.

9:00 am - 10:00 am

Server supporting HKU Portal

Access to HKU Portal and all applications using HKU Portal UID/PIN to authenticate will experience a 15-minute service interruption.

Noon - 4:00 pm

Servers supporting Data Leakage Prevention (DLP) Project for server upgrade

Download of DLP software and login to DLP server will be suspended.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.