Home » What's New » ITS Maintenance on Oct 1-2, 2016

ITS Maintenance on Oct 1-2, 2016

ITS Maintenance Window on Oct 1-2, 2016

The following maintenance will be carried out on Oct 1-2, 2016 (this Saturday and Sunday) and the major services to be affected include:

  1. HKU Internet service: Saturday 9 am - 5 pm
  2. HKU Portal (except those supported by HCMS and SIS): Sunday 6 am - 9 am
  3. Email service for staff (@hkucc.hku.hk) and graduates (@graduate.hku.hk), webmail.hku.hk, mailing lists and email gateway for bulkmail (mail7.hku.hk): Sunday 9:30 am - 11:00 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:

Date

Time

Maintenance on

Service to be affected

Oct 1, 2016
(Sat)

9:00 am - 5:00 pm

Internet firewalls which will be replaced and upgraded

There will be two 15-minute interruptions to the HKU Internet service (one at 9:00 am and the other at 1:00 pm).

Oct 2, 2016
(Sun)

6:00 am - 9:00 am

Central servers (HKUAP/SDB/UISDBM) for applying OS patch update

Most applications under HKU Portal (except those supported by HCMS and SIS) will be affected by two 15-minute interruptions.

9:00 am - 9:30 am &
6:00 pm - 7:30 pm

Power supply in the data centre located in Room 108, Run Run Shaw Building

There should be no interruption to the central IT services except for rare situation which may affect some servers and network equipment.

9:30 am - 11:00 am

Servers supporting email service for staff (@hkucc.hku.hk) and graduates (@graduate.hku.hk), webmail.hku.hk, mailing lists and email gateway for bulkmail (mail7.hku.hk) for applying OS patch update

Each of the affected servers will experience a 10-minute interruption.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at /sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.