Email and Calendar

Overview

Email service is provided for use by all University members.  It is supported by both in-house email systems and outsourced email platform with anti-spam and anti-virus protection.  HKU email service is accessible using HKU Portal account.  For graduates using the in-house email system, they can access their emails using the graduate email accounts assigned.

Staff:

The primary email service for staff is supported by a number of in-house systems running Microsoft Exchange (HKUCC1 or HKUCC-COM, @hku.hk). Other than the basic email functions, additional enterprise messaging features including webmail access, personal/shared calendar, email distribution list, out-of-office auto-reply, mobile access, server-side inbox rule, Global Address List (GAL) and email archiving are also supported for use by staff members.  Each account is provided with 5GB disk quota.  Staff can access their emails via HKU Portal (under “MyEmail” tab), webmail.hku.hk, Microsoft Outlook or other supported mail clients.   

Some older staff accounts are hosting on another legacy in-house system running on Linux (HKUCC, @hku.hk).  Each account on this system is provided with 300MB disk quota. Staff with email accounts on HKUCC system can migrate their accounts to HKUCC1 to enjoy its richer features and larger disk quota through a simple registration via HKU Portal (search for “email migration” > click the link “Email migration (from HKUCC)”).

Students:

The primary email service for students is supported by an outsourced email platform, Google.  This is called HKU Connect email service (@connect.hku.hk) and each account is provided with 30GB disk space (shared with other services in Google Apps for Education).  Students can keep their email accounts for use after graduation.

Students admitted before February 2012 are using their email accounts supported by in-house systems (HKUSU1 or HKUSUC, @hku.hk).    Accounts hosting on HKUSU1 system are each provided with 1GB disk quota whereas those on HKUSUC come with 300MB.  Students having their email accounts on HKUSU1 and HKUSUC can migrate the accounts to HKU Connect via HKU Portal (search for “HKU Connect” > click the link "HKU Connect Opt-in for student"). Please click HKUSU1 and HKUSUC for the migration procedures in details.

Student can access their emails via HKU Portal (under “MyEmail” tab). 

Graduates: 

Students using HKU Connect email service can keep their email accounts @connect.hku.hk for use after graduation.  For students who are using HKUSU1 and HKUSUC systems, an email account UID@connect.hku.hk will be created for their use upon graduation.      

Students who graduated before June 2012 are provided with an HKU email account on an in-house email server, @graduate.hku.hk.  Each account on this system comes with 10MB disk quota.  

Graduates can access their emails via webmail.hku.hk

Retirees: 

Staff can continue using their HKU email accounts after retirement.  Retirees are invited to renew their accounts on annual basis.      

They can access their emails via HKU Portal (under “MyEmail” tab) or webmail.hku.hk

Pages Related To This Service

FAQ on Email and Calendar

User Guide on Email and Calendar

Available To

Staff, students, graduates and retirees

Service Request and Support