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Change of HKU Portal PIN/Email Password

1. Staff and Students knowing the HKU Portal PIN

2. Staff and Students without knowing the HKU Portal PIN

3​. Departmental account holders knowing the HKU Portal PIN

4. Departmental account holders without knowing the HKU Portal PIN

5. Graduates knowing the Graduate Email Password

6. Graduates without knowing the Graduate Email Password


1. Staff and Students knowing the HKU Portal PIN

If you remember your current HKU Portal PIN, you can change it under HKU Portal (login HKU Portal at https://hkuportal.hku.hk, type "PIN" in the Search field and click the link "Change HKU Portal PIN").

2. Staff and Students without knowing the HKU Portal PIN

If you forgot your HKU Portal PIN, you can reset your HKU Portal PIN by filling out the form CF-111 "Application for Change of HKU Portal PIN" at http://www.its.hku.hk/forms and return the completed form to ithelp@hku.hk or fax to 2540 2970, or in person to the Information Technology Services, 1/F., Library Building (Old Wing), together with a copy of your student/staff card for identification.

3. Departmental account holders knowing the HKU Portal PIN

If you remember your current HKU Portal PIN, you can change it under HKU Portal (login HKU Portal at https://hkuportal.hku.hk, type "PIN" in the Search field and click the link "Change HKU Portal PIN").

4. Departmental account holders without knowing the HKU Portal PIN

If you forgot your HKU Portal PIN, you can reset your HKU Portal PIN by filling out the form CF-112 "Application for Change of Passwords for Special Computer Systems/Departmental Accounts" at http://www.its.hku.hk/forms and return the completed form to ithelp@hku.hk or fax to 2540 2970, or in person to the Information Technology Services, 1/F., Library Building (Old Wing), together with a copy of your student/staff card for identification.

5. Graduates knowing the Graduate Email Password

If you remember your current graduate email password, you can change your password at 
http://www.hku.hk/convocat/gradmail.htm

6. Graduates without knowing the Graduate Email Password

If you forgot your graduate email password, please fill in the Password Reset Request Online Form at
https://www.daao.hku.hk/graduate/view.php?id=53

Alternatively, you can download the Password Reset Request Form at
http://www.alumni.hku.hk/graduate/changepassword/graduate-passwd.pdf

Then return the completed form with a copy of the HKID Card or passport with identification information to:

Development & Alumni Affairs Office,
G/F Hung Hing Ying Building, 
The University of Hong Kong,
Pokfulam, Hong Kong.
Fax Number: 2517-6351