If you remember your current passwords, you can change your password under the HKU Portal. Login the HKU Portal at https://hkuportal.hku.hk with your Portal UID and PIN. After login, click Campus Information Services > Central IT Services > Change HKU Portal PIN.
If you forgot your HKU Portal PIN, you can reset your HKU Portal PIN by filling out the form CF-111 "Application for Change of HKU Portal PIN" at http://www.its.hku.hk/forms and return the completed form to email@example.com or fax to 2540 2970, or in person to the Information Technology Services General Office in 1/F, Library Building (Old Wing), together with a copy of your student/staff card for identification.
If you remember your current graduate email password, you can change your password at
If you forgot your graduate email password, please fill in the Password Reset Request Online Form at
Alternatively, you can download the Password Reset Request Form at
Then return the completed form with a copy of the HKID Card or passport with identification information to:
Development & Alumni Affairs Office,
Room 738 Knowles Building,
The University of Hong Kong,
Pokfulam, Hong Kong.
Fax Number: 2517-6351