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Service Desk

    Supp orting areas Contact Channel Service Hours

ITS Service Desk

Professional staff providing face-to-face advice and assistance in using the central IT services, including the use of Student Information System (SIS) (staff/student).

In Person: 1/F, Library Building (Old Wing)

Tel: 3917 0123

Details

IT Help

An Internet-browser-based tool which supports a real time text messaging communication channel between users and service desk officers.

Live chat:

Live chat is unavailable now - email us

A designated mailbox for receiving and answering enquiries in using the central IT services ,including the use of Student Information System (SIS) (staff/student), via email.

A self-help reporting system through which University staff and students can make an enquiry or provide feedback on using the central IT services.

(Enquiries received will be attended to within the same working day. Those received outside office hours on weekdays and on Saturdays, Sundays and holidays will be attended to on the next working day.)

Email: ithelp@hku.hk
 

Online: Self reporting system (login with HKU Portal UID/PIN)

LES Support

Immediate support and assistance to teachers and class instructors when they encounter problems in using the classroom IT/AV facilities.

Centennial Campus
Tel: 3917 8888

Main Campus
Tel: 2241 5122

AV equipment can be borrowed from Knowles Building Room UG05 and Learning Commons 1/F Service Counter 1 (Some AV equipment requires prior reservation. Click here for details of booking).

Knowles Building Room UG05
Tel: 2859 2452
Fax: 2859 8970

Chi Wah Learning Commons 1/F Service Counter 1
Tel: 3917 8888

Computer Room

Operate 24x7 to monitor the normal operation of the University's IT equipment, and attend to network and critical IT service failures outside office hours.

Tel: 3917 2496