You are here

Why can't I connect to WiFi after I change my HKU Portal PIN?

If your PIN is saved in your mobile devices, you have to update your new PIN at the devices before you can connect to the WiFi network. The procedures below show the steps to remove cached password on your mobile device.

For Windows 10:

  1. Click Start button.
  2. Choose Settings.
  3. Click Network & Internet.
  4. Select Wi-Fi in the left pane and then choose Manage Wi-Fi settings on the right.
  5. Under Manage known networks, select the specific WiFi network (e.g. HKU).
  6. Click Forget button.

For Windows 8.1:

  1. Move the mouse cursor to the top right corner of the screen to reveal the Charms Menu.
  2. Select Settings.
  3. Select the WiFi icon. 
  4. Right click on the specific WiFi network (e.g. HKU).
  5. Select Forget this network.

For Windows 8:

  1. Move the mouse cursor to the top right corner of the screen to reveal the Charms Menu.
  2. Select Settings.
  3. Select the WiFi icon.
  4. Right click on the specific WiFi network (e.g. HKU).
  5. Select View connection properties.
  6. Under Security tab, uncheck Remember my credentials....
  7. Click OK.

For Windows 7:

  1. Select Start.
  2. Choose Control Panel.
  3. Select Network and Internet > Network and Sharing Center.
  4. Choose Manage Wireless networks.
  5. Select the specific WiFi network (e.g. HKU).
  6. Right click and choose Properties.
  7. Under Security tab, uncheck Remember my credentials....
  8. Click OK.

For iPhone/iPad

  1. Select Settings on the main menu. 
  2. Select Wi-Fi > HKU > tap on iOS information icon information button.
  3. Tap Forget This Network.
  4. Tap Forget.

For Android smartphones

  1. Select Settings on the main menu.
  2. Select Wi-Fi.
  3. Tap the specific WiFi network (e.g. HKU)
  4. Choose Forget.

For Mac OS X

  1. In the apple menu, select System Preferences.
  2. Choose Network.
  3. Select Wi-Fi and click Advanced.
  4. Under Preferred Networks, select HKU.
  5. Click "-" button to remove HKU.

For BlackBerry smartphones

  1. Select Manage Connection on the main menu.
  2. Turn Wi-Fi to On.
  3. Select Set Up Wi-Fi Network > Next > Scan for Networks > HKU (saved).
  4. Navigate to User password and change it to your HKU Portal PIN.
  5. Click Save > Next > OK > Finish.
Service Category: