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Frequently Asked Questions

  1. Account Management Services
     
  2. Communication Services
    1. Bulk Email Delivery
    2. eNotices System
    3. Collaboration
    4. Email and Calendar
      1. Webmail
        1. RC Webmail
        2. Central Email/Calendar Service for Staff (HKUCC1) - Microsoft Exchange Server 2013
        3. graduate.hku.hk Email Service
      2. General
      3. HKU Connect Mail
        1. HKU Connect Mail for Students
        2. HKU Connect Mail for Graduates
      4. Mail Client
        1. Outlook
      5. Email Archive Service - Microsoft Exchange 2013
      6. Spam Quarantine
      7. Mailman
    5. Multi-media Conferencing
       
  3. Data Centre Services
    1. ​Hosting Services
      1. ITS Cloud
         
  4. Information Security
    1. Awareness
    2. Software Asset Management System
    3. HKU 2-Factor Authentication (2FA)
    4. Server Compliance
    5. Incident Response Service
       
  5. Information Systems
    1. Web Site Support
      1. General
      2. Web Server Cloud
      3. web.hku.hk
    2. HKU Event Management System (HKUEMS)
    3. HKU Portal
       
  6. Network Services
    1. WiFi
    2. LAN
    3. Remote Access (HKUVPN)
    4. Network Management
       
  7. Personal Device Support
    1. Installation Services
    2. Use of PC Services
      1. Internet Explorer 11
      2. Internet Explorer 10
      3. Windows 8
      4. Windows 7
      5. Central desktop management for Staff PC
    3. Software
      1. Office 365 ProPlus for Staff
      2. Microsoft Student Advantage (MSSA) Program
      3. Computer Viruses & Trojan Horses
        1. General
        2. Sophos for Windows 8/7/Vista
        3. Sophos for MAC OSX 10.6 or above
      4. PDF X-Change PRO
         
  8. Research Computing Support
     
  9. Teaching & Learning
    1. eLearning Services
      1. Moodle
        1. Teachers
        2. Students
      2. Panopto
    2. Learning Commons
      1. uPrint
    3. Learning Environment
      1. Centrally Timetabled Classrooms
         
  10. Learning Facilities
    1. ​PC Availability
       
  11. Telephony
    1. IP Phone Systems
      1. Simultaneous Ring
         
  12. Others
    1. Charging Rate for Cost-Recovery Services Offered by ITS