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User Guide on HKU Portal

  1. Introduction
  2. How to Access HKU Portal
  3. Services Available under HKU Portal
  4. Security Tips on Using the HKU Portal
  5. Operating Systems and Web Browsers Supported by HKU Portal
  6. Procedures on accessing HKU Portal with and without 2FA protection

1. Introduction

The HKU Portal provides a user-friendly and easy-to-access single sign-on interface for University members to access all the centrally provided IT services including services offered under the Student Information System (SIS), electronic mail, learning management system, web-based administrative applications, and Library services through a high-speed campus network.


2. How to Access HKU Portal?

Staff, students, departments and retirees can access HKU Portal (https://hkuportal.hku.hk) with their unique HKU Portal UID (User Identification Number) and PIN (password).

The HKU Portal UID and PIN are distributed to new students upon admission registration.  Thus, no application is required. For details, please read Information for New Students on Using Central IT Facilities.

Staff members can apply for the UID and PIN online. For details, please refer to http://www.its.hku.hk/services/account/application/apply-portal-staff.

Departments can apply using form CF-106b at the Forms Section. Retirees will continue to use their staff UID upon retirement.


3. Services Available under HKU Portal

3.1 SIS (Student Information System) for Students

The SIS (Student Information System) from PeopleSoft supports the management of all student-related information including admissions, timetable schedules, course enrollment, grades, records, transcripts and student self-service, etc.

For detailed about the SIS services, visit http://intraweb.hku.hk/reserved_1/sis_student/index.html (for students) and  http://intraweb.hku.hk/reserved_2/sis_staff/index.html (for staff) (HKU Portal UID and PIN are required for accessing these web pages).

3.2 HCM (Human Capital Management) for Staff

The HCM (Human Capital Management) system from PeopleSoft supports the management of University's human resource, staff cost budgeting and payroll operations.
 

3.3 Email

Central email/calendar service running on Microsoft Outlook Web Access (OWA) platform is provided for use by staff and students. The Google platform is also provided for use by students.

3.4 Learning Management System

Moodle is supported which is the primary Learning Management System for University teaching and learning. The system provides an electronic platform for teachers to post up courses/class materials and students can access the online courses and submit assignment. For more details, see http://www.its.hku.hk/lms/moodle.

3.5 Library Services

Online access to the electronic resources and services provided by the Libraries.

3.6 Event Management System

The HKU Event Management System (HKUEMS) is designed for departments and student societies to announce and manage their events and activities.  It is extensively used by students, staff and departments for event broadcast, registration and management. Daily events organized by departments and student societies will be displayed and search function is provided for ease of locating an event by organizer, date, keywords, etc.


4. Security Tips on Using the HKU Portal

4.1 Secure your PIN

You are uniquely identified by your UID (User Identification) and PIN (Personal Identification Number) for every login to the HKU Portal.  Since you can access much information in the HKU Portal with your PIN, you are advised to keep your PIN secure and safe from leaking to any other person. You must not disclose your PIN to anyone and you are advised to change your PIN regularly. If you suspect that someone knows your PIN, you should change your PIN immediately by clicking here.

4.2 Time Out Interval Set for HKU Portal

An automatic "time-out" will be activated to disconnect your HKU Portal session 4 hours after you login to prevent unauthorized access.
However, the most secure way to protect your personal and confidential information in the HKU Portal is to logout and close ALL browsers every time when you have finished using the HKU Portal or before you leave your portal session unattended.

4.3 Suspended Access after Successive Login Failures

Access to the HKU Portal will be suspended if successive login failures are recorded.  The account will be automatically re-activated after a certain time. In addition, you will be alerted with an email titled "Your access to HKU Portal has been suspended". For security sake, users are advised to change their PIN immediately in case your account has been suspended due to this reason. To change your PIN, click here.

4.4 Logout

It is important that you LOGOUT and CLOSE all browsers every time after using the HKU Portal to ensure that you end each HKU Portal session securely. Do not leave an HKU Portal session unattended at any time. If you do not logout, others can access to your information using the same computer you used or even change or delete your personal or confidential information under the active Portal session left behind.

4.5 Protect Your Computer

Install and update virus detection software regularly to ensure your PC is having the latest protection. Do not open any suspicious or unknown emails and attachments to reduce the vulnerability to computer viruses.


5. Operating Systems and Web Browsers Supported by HKU Portal

The following tabulates the operating systems and web browsers supported by HKU Portal:

 

Windows 7

Windows 8.1

Windows 10

Mac OS X 10.x (1)

Chrome

 

Firefox

half tick (5)

half tick (5)

half tick (5)

 

Internet Explorer 10

 

 

Internet Explorer 11

 

Microsoft Edge

     

Safari 6.0.3

 

 

 

While the majority of the HKU Portal applications are supported by the above operating systems and web browsers, there are a small number of applications that are not fully compatible or not supported by certain browsers. The list of exception is tabulated below:

Applications under HKU Portal with known compatibility issues in viewing Windows 7 Windows 8.1 Windows 10 Mac OS X 10.x
Chrome Firefox IE10 IE11 Chrome Firefox IE10 IE11 Chrome Firefox IE11 Edge Safari 6.0.3
My Page tab
My Links     half tick (4)   half tick (4)            
My Page tab > Self Service > Human Resources
Declaration of Interest                        half tick (2)  
PRD (Academic Staff)  X       X             half tick (2)  
PRSD (Non-Academic Staff)                  half tick (6) half tick (6)   half tick (2) (6)  
Tenure & Promotion Tracking  X       X             half tick (2)  
My Page tab > Campus Information Services > Central IT Services
Software Asset Management          
ITS Cloud     half tick (4) half tick (4)     half tick (4) half tick (4)     half tick (4)    
Order license & goods            
My Page tab > Manager Self Service > Finance & Enterprises Office
Financial Functions for Operational Staff (FFOS) half tick (3) half tick (3) half tick (3) half tick (3) half tick (3)
Receipt System (WRS)          
Debit Note System (WDNS)          
My Page tab > Manager Self Service > Estates
Facilites and Space Management Information       half tick (3)       half tick (3)          
My Page tab > Self Service > Estates
Parking Permit Application       half tick (3)       half tick (3)     half tick (3)  
MyEmail tab
MyEmail tab       half tick (4)   half tick (4) half tick (3) half tick (4)     half tick (4)  
My eLearning tab
Moodle       half tick (3)       half tick (3)          
Events tab
HKUEMS (Event Manager)     half tick (3) half tick (3)     half tick (3) half tick (3)        

Notes:
(1) .x indicates the sub-versions of Mac OS.
(2) Sometimes pop up window goes behind the current window.
(3) Application can run by enabling compatibility view.
(4) Need to click the link to open the email in a new window.
(5) HKU Portal supports Firefox up to version 38.x. The default settings of Firefox 39.0 is not compatible with the HKU Portal. Please refer to http://www.its.hku.hk/faq/infosys/hkuportal/general/firefox39 for detail.
(6)"Find" function does not work properly in "View all staff lists"

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