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Change HKU Portal PIN/account password

Please refer to the following table for the respective ways to change your PIN/account password-

  Can remember HKU Portal PIN Forgot HKU Portal PIN
Staff and students Please change your PIN under HKU Portal (login https://hkuportal.hku.hk > type "PIN" in the Search field > click the link "Change HKU Portal PIN"). If you have registered your alternate email address, mobile phone number or secret question with ITS, click the link “Forgot your PIN/Passwords” under the login page of HKU Portal or https://extranet.hku.hk/itpwdpol/servlet/recoverPassword. You can reset your PIN online by following the instructions provided. For detail procedures, please also refer to http://www.its.hku.hk/documentation/guide/account/reset-pin-online

(* For staff and students who wish to register/update your alternate email address and mobile phone number with ITS, please login HKU Portal at https://hkuportal.hku.hk > type “contact info” in the Search field > click the link “Register Contact Info with ITS”.)

If you have not registered any of the above information with ITS, Please complete CF-111 "Application for Change of HKU Portal PIN" at http://www.its.hku.hk/itsform/forms/cf111.pdf and return it by email to ithelp@hku.hk or by fax to 2540 2970 together with a copy of your student/staff card for identity verification. Alternatively, you can return the completed form in person to 1/F, Library Building (Old Wing).
 

Departmental account holders Please change your PIN under HKU Portal (login https://hkuportal.hku.hk > type "PIN" in the Search field > click the link "Change HKU Portal PIN"). Please complete CF-112 "Application for Change of Passwords for Special Computer Systems/Departmental Accounts" at http://www.its.hku.hk/itsform/forms/cf112.pdf and return it by email to ithelp@hku.hk or by fax to 2540 2970 together with a copy of your student/staff card for identity verification. Alternatively, you can return the completed form in person to 1/F., Library Building (Old Wing).
 
Graduates Please change your password at  
http://www.alumni.hku.hk/connect/graduate-email-account
Please fill in the Password Reset Request Online Form at
https://www.daao.hku.hk/graduate/view.php?id=53

Alternatively, you can download the Password Reset Request Form at
http://www.alumni.hku.hk/graduate/changepassword/graduate-passwd.pdf

Then return the completed form with a copy of your HKID Card or passport with identification information to:

Development & Alumni Affairs Office,
G/F Hung Hing Ying Building, 
The University of Hong Kong,
Pokfulam, Hong Kong.
Fax Number: 2517-6351
 

Retirees Please complete CF-111 "Application for Change of HKU Portal PIN" at http://www.its.hku.hk/itsform/forms/cf111.pdf and return it by email to ithelp@hku.hk or by fax to 2540 2970 together with a copy of your student/staff card for identity verification. Alternatively, you can return the completed form in person to 1/F, Library Building (Old Wing).